Thursday, May 20, 2021 at 1:00 PM CDT
Thursday, July 1, 2021 at 2:30 PM CDT

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3500 Vicksburg Lane # 409
Minneapolis, MN 55447

Driving Directions 

Marla Davis - 

   WSTA President and Co-Owner of MedconnectUSA an award winning answering service specializing in medical clients.   The company was formed in 1991 and has successfully served doctors and patients, hospitals and hospice nurses. Along with building their company, Marla and her husband Kurt have successfully raised 6 children.  Marla can be reached at TheCallerChaos@gmail.com


Daniel L'Heureux, Executive Director 
WSTA Association Headquarters 

The Caller Chaos© 2021 program Created & Presented by Marla Davis,supported by WSTA, Powered by YOU!

Recovering from 2020… getting your people back on track.  Help your supervisors create and maintain a team you can rely on.  The Caller Chaos webinar series can give tools for your supervisors and managers to have the ‘perfect crew’ not the ‘perfect storm’ 

Each 90 min session starts at 2p Eastern, 1p Central, 11a Pacific Time -  includes 10min break

NOTE DATE CHANGE:          New Time>>>>>                                                           Thursdays- Starting May 20 through July 1, 2021 (exept hiatus on June 3 due to ATSI)

  • Day 1: Art of the Cabal : Accomplishing the common goal- it's about the Team
  • Day 2: Semiology: Are you missing the Signs being provided on the call? 
  • Day 3: Ideologies: Meshing the ideology of the company with yours - Creating the WOW factor
  • Day 4: Common Sense: In a social media & social distancing age, does common sense prevail? Do you hear the signs, do you ignore them?  It's about overcoming 'auto-pilot'.
  • Day 5: Etiquette in Today's society: Social Media in a Social Distancing Time. Going beyond the acronyms of social media. Going above and beyond to get results we need through the professionalism we present
  • Day 6: Safety First: Protecing our minds during these times. Mentally preparing yourself for your day, work week or even your career in the Answering Service / Call Center industry.

Pricing for WSTA Members = $249 for the 6 part Series (1st Connection)  $10 per session ADDTIONAL CONNECTION same company ($60 FOR ALL 6)

Pricing for NON- WSTA Members = $349 for the 6 part Series (1st Connection)  $10 per session ADDTIONAL CONNECTION same company ($60 FOR ALL 6)