Tuesday, July 13, 2021 at 8:30 AM MDT
Sunday, October 10, 2021 at 5:00 PM MDT

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Online/Workshop Certification 
Links will be sent prior to each webinar



Amy Vigil 

National Credit Union Call Center Leadership Certification 

Dennis McIntee

COST:   $1,195.00 per person
All Webinars are scheduled for 9:30 - 10:30 am MST


The gap between where teams are and where they want to go is almost always filled by leadership. 

Together with The National Credit Union Call Center, Dennis McIntee has created a program to help you close that gap.  Participants will virtual group coaching sessions that will teach them the practical skills they will need to be exceptional call center managers. 

COST:   $1,195.00 per person
All Webinars are scheduled for 9:30 - 10:30 am MST

The program lasts for 1 year and the schedule is as follows:

Modules  1:  You Teach What You Know But Produce Who You Are
July 13, 2021

Module 2: If You Can See It, You Can Change It
August 17, 2021

Module 3: Creating Ownership Within Your Team
September 14, 2021

In-Person Workshop Part One:
October 10, 2021

Module 4: Developing a High-Trust Environment
Module 5: Mastering Motivation

In-Person Workshop Part Two:
October 10, 2021

Module 6: The Coach’s Toolbox
Program Review
Proctored testing for certification

What you get:

  • 6 sessions of group coaching
  • Leadership Certification upon completion
  • Credentials that will allow you to manage and run an effective call center
  • 50% off the 2021 National Credit Union Call Center Conference registration.