Mental Health America of NKY & SWOH maintains responsibility for this program and its content. Course content is meeting the continuing education license requirements for 8 CEUs (3sessions totaling 8 hours):
This training will be split into three sessions on the following dates:
Who Should Attend: Contact professionals working in such disciplines as: healthcare, security, education, public safety, transit, social services, retail, hospitality, and customer service. (e.g., front-line staff, security officers, nurses, educators, police officers)
This course will focus on addressing the entire spectrum of human conflict at the point of impact from before an interaction begins through to the consequences of how an interaction is managed. Appropriate for individuals who spend time interacting with the public including but not limited to healthcare, security, education, public safety, transit, social services, retail, hospitality, and customer service. Trainees can expect to be able to: provide better customer service; predict, prevent and mitigate conflict; avert verbal and physical attacks; de-escalate resistance, anger and abuse; and control crisis and aggression.
Amanda Shaw, Mental Health America of Northern Kentucky and Southwest Ohio, Mental Health & Criminal Justice Program Director