Root Cause Analysis  

Course Overview 


A root cause analysis should be performed as soon as possible after the error or variance occurs.  Otherwise, important details may be missed.  All of the personnel involved in the error must be involved in the analysis.  Without all parties present, the discussion may lead to fictionalization or speculation that will dilute the facts.  Asking for this level of involvement may cause staff to feel hostile, defensive, or apprehensive.  Managers must explain that the purpose of the root cause analysis process is to focus on the setting of the error and the systems involved.  Managers should also stress that the purpose of the analysis is not assign blame.  

  • Identify Possible Factors
  • Identify the Root Cause
  • Identify Communication Challenges
  • Prioritize Communication Challenges

GCITC Members:   $95
Non Members:       $125

October 14, 2021  (Thursday)

1 pm -5 pm


Registration Payment


This registration commits your company to pay for the class whether your employees attend or not.  Invoice will be sent when class begins.  Payment is due upon receipt of invoice.  




Driving Directions 

Questions Contact

Black River Technical College                                                         
870-239-0969 ext 5210