Phil Barnes
NorthStar VETS


Thursday, September 23, 2021 at 7:30 AM EDT
Saturday, September 30, 2023 at 11:55 PM EDT

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This is an online event.

Dealing With Difficult People: Top 10 De-Escalation Techniques
De-escalation is a great technique when confronted with violent or aggressive behavior. Dealing with angry people is uncomfortable and difficult, particularly for those with little experience. Staff can expect to be confronted with new and unfamiliar events, but may lack the resources or experience to devise a plan of action. This course offers insight into resolving such situations beneficial to both the employee and the client. This webinar reveals the most recent recommendations for de-escalating angry clients, and diffusing tense situations both in the hospital and over the phone.