Wednesday, October 20, 2021 from 5:45 PM to 7:30 PM EDT
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Pervez Khalid 
ASCM New Haven Chapter 

Introduction to Training Within Industry (TWI) 

The ASCM New Haven Chapter's next virtual PDM of the 2020-2021 program year will be Wednesday, October 20, 2021

Presentation Title: Introduction to Training Within Industry (TWI)

Presenter: Susan Janus, Deeper Thinking, LLC

Topic Abstract:
Highly performing organizations secure a competitive advantage by “developing systems that deliberately and consistently make the best use of the ordinary distribution of human talent”. This presentation will provide an overview of Training Within Industry (TWI) and how its four “J” components Job Relations (JR), Job Instruction (JI), Job Methods (JM), and Job Safety (JS) provide leaders with the skills required to develop employee talent and maximize the engagement of all employees within the organization.
Whether you are in a manufacturing, service, financial, or health care organization, the development of human talent is vital to long term success. You will learn how JR can create a positive work environment, how JI provides a sure way to train a person providing a foundation for standard work, how JM involves all employees (who do the work) in continuous improvement and JS makes safety everyone’s job. Those attending will walk away from this presentation with a clear understanding of why TWI is referred to as “the missing link to continuous improvement”.

Outcomes of TWI Implementation:
• Learn how to leverage the role of your supervisors and team leaders
• Develop people into daily problem-solvers
• Develop a learning organization and increase the pace of change
• Each worker making full use of his / her best talent; maximizing their ability and contribution
• Methodology to achieve stability with standard work and effective knowledge transfer
• Develop skills needed for effective improvement ideas
• Increase cooperation and collaboration
• Create foundation for Lean
• Improve sustainability of continuous improvement initiatives
• Establish internal coaches who can train others using a learn by doing model

Historical Success of TWI Implementation

  • 86% Increased production by at least 30%
  • 100% Reduced training time by 28% or more
  • 88% Reduced labor-hours by over 25%
  • 55% Reduced scrap by at least 25%
  • 100% Reduced grievances by more than 30


Susan Janus
Deeper Thinking, LLC

My passion is achieving business growth and results through the development and engagement of people. Excellence, results from elevating critical thinking abilities and the continual application of new knowledge and skills at all levels of the organization. Connecting people’s growth with new technologies, innovation, and creativity, results in rewarding work environments that can successfully compete in their markets. Deeper Thinking, LLC was formed following seventeen years as a Regional Manager - leading a team of trusted advisors working with manufacturers to improve processes, workforce development, implement quality systems, develop new products and customers, expand and diversify markets, adopt new technology, and enhance value within supply chains. Prior work experience also includes eighteen years as an Operational Leader with fiber optic, electro-optic, and plastic manufacturers. Key contributor to the successful transformation of a company from a military supplier to a commercial business. Specialties: Problem Solving, Lean Manufacturing, Training Within Industry (TWI), Toyota Kata, Leadership, Performance Measurement,

Coaching Routines. Certified Trainer: TWI Job Instruction, TWI Job Relations, TWI Job Methods, TWI Job Safety, Toyota Kata Public Speaker: Local professional development meetings, CEO roundtables, regional and national Manufacturing Extension Partnership (MEP) conferences, TWI Summit USA, and Kata Summit USA

Education: M. Education / Educational Technology, University of Massachusetts, Amherst, MA B.S., Mechanical Engineering, Georgia Institute of Technology, Atlanta, GA B.S., Mathematics, State University College at Oneonta, Oneonta, NY