When
Thursday, December 9, 2021 from 8:00 AM to 4:00 PM EST
Add to Calendar
Registration/Check-in: 7:30AM – 8:00AM on First Day Only.
Class: 8:00AM – 4:00PM Each Day
Contact
Chief Reggie Redfern (Ret.)
SRR Traffic Safety Consultant LLC
413-626-9554
reggie@srrtraining.com
Introduction to Hostage/Crisis Protocol
for
Dispatchers
West Haven, CT
December 09, 2021
***Important Registration Information***
You are able to register multiple attendees on one registration. However, only the person originating the registration will receive a confirmation message. Please be sure to forward the confirmation message you receive to other attendees that have also been registered.
If you wish to register additional attendees later, please use a different email address (such as one of the new attendees) and create a new, separate registration as the system does not allow multiple registrations under the same email address.
The objective to this introductory course is prepare a dispatcher in relation to the proper protocol for handling a call that mentions a hostage situation has occurred and/or a crisis is evident. Based upon years of experience, the instructor, will share his experiences of working with, and training dispatchers, to be a key part of a Hostage/Crisis Negotiation Team. Examples of situations, based upon actual events, will be utilized to show what went right and what went wrong.
Designed to prepare dispatchers who may receive a call pertaining to a hostage/crisis situation by telephone or other electronic means. These basic tactics include the same techniques and training used by the International Association of Hostage Negotiators. This course is designed to provide basic knowledge and techniques used in crisis negotiations and crisis intervention to better assist officers at the scene.
Course content includes: Hostage and non-hostage situations, assessing threats, duties and responsibilities, the mechanics of negotiating, techniques and interaction, active listening, surrender rituals, liability issues and more.
Subjects to be Covered in this Course
|
Types of Situations: Hostage, |
Responsibilities & Tactics |
|
“911 What’s your emergency? |
---What “contain” means pertaining to HCN |
|
What “isolate” means pertaining |
---Engage in conversation (Not negotiation) |
|
Quick assessment |
---What type of situation? |
|
Have/how many hostages been |
---What type of weapons? |
|
Request additional resources |
---Back up officers |
|
Possible evacuation |
---Fire/Ambulance/DPW/Utilities |
|
Trained negotiator! |
---To Negotiate: Working through the crisis |
|
The most dangerous times of the |
---The first few minutes of the incident |
|
The last few minutes during the |
---The subject is usually very unstable and irrational |
|
Negotiations may not be and |
---Recommended techniques/negotiation protocol |
|
Talk to me |
---Tips for First Responder interaction |
|
Different ways to negotiate |
---Problem words |
|
Suicide intervention |
---Always remember: BE SAFE! |
Cost: $219.00 per person
Where: West Haven Police Department, 200 Saw Mill Road, West Haven, CT 06516
When: December 09, 2021
Check-in: 7:30AM – 8:00AM Class Hours: 8:00AM – 4:00PM
To Register: Please go to www.srrtraining.com
Purchase Orders and/or Checks Should be Sent to:
SRR Traffic Safety Consulting, LLC, 7 Marion Ave., Andover, MA 01810
Inquiries can be Directed to:
Chief Reggie Redfern (Ret.) Phone:413-626-9554 Email: reggie@srrtraining.com
Lt. Chris Zitnay Phone: 203-937-3919 Email: czitnay@whpd.com
This class is MA State 911 approved. To sign up for future course notifications, register on our homepage at www.srrtraining.com
Instructor: Instructor: Alan “Boe” Bostjancic retired as a police sergeant after 30 years of service. During his tenure with the department, Boe worked in the Field Operations Bureau, Vice and Narcotics and Detective Division. Boe was, also, the Executive Officer (XO) of the department’s 28-member Hostage Crisis Negotiation Team. Boe received his training by completing all four phases of training through the International Association of Hostage Negotiators. As XO, Boe was responsible for training numerous local, state, and Federal agencies such as the Central Intelligence Agency (CIA) and the Naval Criminal Investigative Services (NCIS). Boe still works closely with the International Association of Hostage Negotiators, as he currently serves the association as its Virginia Director. As a police officer and sergeant, Boe received numerous awards and letters of commendation from his department and other agencies. A significant achievement took place on June 16, 2011, when a special flag was flown over the George Bush Center for Intelligence (CIA Headquarters) to commemorate his efforts in training members of their agency. Prior to joining the law enforcement field, Boe served honorably for eight years in the United States Marine Corps as an Amphibious Warfare/Recon Instructor. Boe joined the growing list of professional instructors for SRR Training in 2015.