Conference Registration Fee
$999 per person


Monday, October 24, 2022 
Wednesday, October 26, 2022 

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Conference Location

MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109  

Please use our Hotel Reservation link to access the discounted room block. 

Conference Director

Amy M Vigil
National Credit Union Call Center Conference

Event Underwriters














2022 National Credit Union
Call Center Conference

October 24-26, 2022
Las Vegas, Nevada
MGM Grand

Event Description
At the National Credit Union Call Center Conference (NCUCCC), attendees will participate in interactive workshops with subject-matter experts from leading call center technology providers. 

Conference attendees will work with their credit union peers during daily breakout sessions to create processes to improve the member experience while maintaining employee workloads and morale. Past participants have shared that the tips and trends they learned during our breakout sessions help solve day-to-day issues while creating maps for long-range planning.  

Who Should Attend
The National Credit Union Call Center Conference will share the latest technology tools, best practices, and insights. Credit Unions of varying asset sizes attend each year, sending representatives from their executive teams, along with the directors and managers leading the credit union's call center teams.

Hotel Rates & Reservations
We have reserved a block of rooms at the MGM Grand for the conference. Our reduced room rates are as follows:
-- Sunday, October 23, 2022 -- $95 
-- Monday, October 24, 2022 -- $95 
-- Tuesday, October 25, 2022 -- $125 
-- Wednesday, October 26, 2022 -- $125 

All guests are required to pay a $39 per day resort fee. 

Please use our Hotel Reservation link to access the discounted room block. 

Important to note, hotel reservations are NOT included in the registration price, and we will not contact attendees to book accommodations. In the past, we have heard that guests have been privately approached with the promise of lower-priced accommodations. Some claim to be official representatives of ourselves or the venue. However, they are NOT working with us, and we recommend you not do business with them. If you are approached by anyone attempting to book hotel rooms, please email Amy Vigil, our Conference Director, at  

Substitution, Cancellation & Refund Policy 
Substitution Policy  You may substitute participants for an in-person registration without charge prior to Friday, September 23, 2022. To begin the process, please email Amy Vigil at 

Full Refund Policy You may cancel your in-person registration and receive a full refund of the associated registration fee provided that your cancellation notice is emailed to Amy Vigil at by midnight of Friday, September 2, 2022.  

50% Refund Policy  You may cancel your in-person registration and receive a refund of 50% of original registration provided that your cancellation notice is emailed to Amy Vigil at between Saturday, September 3 and Friday, September 30, 2022.

No refunds will be given for cancellations after Monday, October 3, 2022. If you have any questions regarding this policy, please call Amy Vigil at 505-338-4226 or email

Communication Policy
NCUCCC may send you informational emails and text messages. Depending on your plan, rates may apply. See for full details.

Harassment-Free Conference Experience
The National Credit Union Call Center Conference is dedicated to providing a harassment-free conference experience for everyone. We do not tolerate harassment of conference participants in any form. Conference participants violating this policy may be asked to leave the conference at the discretion of the conference organizers. If someone makes you or anyone else feel unsafe or unwelcome, you are not required to, but you are encouraged to report the details. Conference staff will take seriously all concerns brought to them. Harassment reduces the value of our conference for everyone. For this reason we work hard to provide a safe, professional, and learning environment for all.