Thursday, March 31, 2022 from 9:30 AM to 11:30 AM AWST
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Veronika Fitzgerald
CISWA Executive Officer

0411 913 730




International Education Overview - Introduction Session for New Staff

Thursday 31 March 

9.30 - 11.30 am





This workshop is ideal for staff who are new to the international education sector or returning after a break.  The session will help participants understand more fully the place of the sector in Australia’s education and industry settings as well as gain specific knowledge to help better understand a very complex sector:

1.     Brief History of International Education

2.     Snapshot of the International Education Sector Today including the WA state Government Recovery plan

3.     What Does International Education Mean to Institutions/Governments/Employers/General Public?

4.      International Student Recruitment: Processes and Stakeholders

5.      Working with Agents and Agent Management

6.      Cross Cultural Communication Fostering an International Ethos

7.      The International Student Experience, Expectations and Reality

8.     Compliance: Getting It Right - Recruitment, Admissions, Student Management and Reporting (including under 18s) and the Legislative and Business Risks of Getting it Wrong

9.     Q & A



Dr Kevin McKenna, CISWA President, Former DVC International, Curtin University

Kevin has had extensive experience in the international education sector with over 30 years at Curtin University. He had various roles in Curtin Business School, including as Executive Dean, until in June 2000 he was appointed as the founding Pro Vice-Chancellor at Curtin University of Technology’s Malaysian Campus in Miri, Sarawak.

From 2004 to 2009 he had overall responsibility for all of Curtin’s international operations, as Deputy Vice-Chancellor, International. In 2008 he was responsible for the establishment of Curtin’s Singapore campus. He is now retired and is currently the President of CISWA.


Leanne Everett, General Manager, Training Division, Skill Hire/Nara Training WA

Leanne is an Education & Training specialist with 22 years’ experience in International Education. She worked in a variety of training providers including family-owned and operated businesses as well as larger publicly listed Registered Training Organisations. Leanne is passionate about mentoring staff, education outcomes for students, continuous improvement, compliance & quality assurance, and business development.

Pankaj Pathak, Managing Director, Phoenix Academy

Pankaj Pathak is the Chief Executive Officer and Managing Director at Phoenix Academy. He has worked in International Education for over 15 years with experience across the School, VET, and Higher Education sector.  

Pankaj started his career with Phoenix Academy as the Director of Marketing and Student Services in 2008 moving to Curtin University undertaking Business Development and Intelligence. In 2015 Pankaj joined Curtin College (Navitas) as Director of Marketing and Recruitment where he was also responsible for the Singapore and Sydney operations.

Having graduated with a Bachelor of Business and Master of International Business from the University of Notre Dame, Australia Pankaj originally arrived as an international student from Botswana.

Pankaj is the Honorary Consul of the Republic of Botswana and the recipient of the WA Business Top 40 Under 40 Award.

Pankaj serves on a number of committees including:

  • State Chair for the Australian Arab Chamber of Commerce and Industry (AACCI).  
  • the State Committee for Independent Tertiary Education Council Australia (ITECA),
  • Executive Committee of the Western Australian Private Education and Training Industry Association (WAPETIA), and
  • Represents VET and ELICOS providers on the Western Australia International Education Advisory Board under the Department of Jobs, Tourism, Science and Innovation.


*if you are unsure if your institution holds a current paid CISWA Membership then please contact CISWA office on info@ciswa.com

If your institution has been adversely affected by COVID-19 and you cannot get funding to attend a PD session, CISWA will support you with a 50% discounted $75 fee, or fee-free if your situation requires that level of support. Please contact Veronika on info@ciswa.com