Wednesday, September 7, 2022 at 8:00 AM PDT
Friday, September 9, 2022 at 12:00 PM PDT

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4200 East Palm Canyon Drive

Palm Springs, California 92264


  • $1,245 Early Bird Prior to June 24th 2022
  • $1,495 After June 24th

Tuition Includes (courtesy of our Sponsors):

  • 3 Hot Breakfasts
  • 2 Lunches
  • AM & PM Breaks
  • Cocktail Reception on Wednesday Evening
  • Ondine's latest 2022 Training Manual at 300+ pages

Cancellation Policy

  • Within 2 weeks of event, registration can be transferred to another session
  • 50% Cancellation Fee Once Registered

Hotel Reservations

Parker Palm Springs 
4200 E Palm Canyon Drive
Palm Springs, CA 92264

Room Rates:

  • Estate King: $289 per night (currently online at over $1,000)
  • $35 Resort Fee per night (reduced from $45)
  • Plus applicable taxes

Included in Resort Fee

  • Wi Fi High Speed Internet all rooms and public spaces
  • Access to Palm Springs Yacht Club
  • Gym Access
  • Rates available 1 day prior and 2 days after our event (based on availability) at $499 per night
  • Room Rate Cut Off Date: Friday, August 12, 2022
  • Please call in-house reservations at The Parker: 760-770-5000 and reference GoCUCards to secure accommodations
  • Check In: 4:00pm
  • Check Out: Noon

Ondine's Travel Tips

Palm Springs Airport Code: PSP

Fly to a major WEST COAST airport: Phoenix, Los Angeles, Denver, Las Vegas- and then hop on a Southwest Flight which are less than $100.

Car Rental: If you opt to rent a car, the valet overnight parking fee is $20 per vehicle for our guest.

Join us in Palm Springs, California 

 September 7th-9th 2022 at the fabulous 

 Parker Palm Springs Hotel!


About The School:

The School of Credit Card Program Management (SCCPM), founded by Ondine Irving of GoCUCards.org is the original source of credit card education for credit unions to learn how to effectively manage and operate the "perceived" complexities of credit card program management.

Attendees will return from the 2.5 day sessions feeling motivated and empowered to increase credit card program performance and profitability, while ensuring the program offered to members remains fair and ethical. We use YOUR individual credit union data!

This is a workshop type school- utilizing your credit union's reports, data, invoices, etc. It is a working session. Each attendee will also receive Ondine's newest 2022 training manual with 300+ pages of information, guides and tips.

This session is limited to just 25 attendees due to the volume of work involved during class. 

Value of Ondine's Service:

In order to become profitable, credit unions must have a well-managed program. Since 2008, The School of Credit Card Program Management (SCCPM), has taught all levels of employees; from Board Members to CEOs to Card Program Managers and employees of all levels from lending, operations and finance. Ondine teaches how to manage and run a truly profitable and successful program:

  • Increase income and reduce expenses
  • Improve operational efficiencies
  • Implementing marketing tactics based on analytics
  • Understanding and measuring the true meaningful card metrics

SCCPM shows credits unions how a credit card program can be successful without gouging members with unneccesary fees and high interest rates. Our schools will show a credit union how to identify cost savings to pass along to the members while actually reducing many cardholder fees.


Key Topics Covered:

  • Effective Credit Card Portfolio Analysis tracking (utilizing Ondine's patented spreadsheet)
  • Credit Line Management
  • Open Discussions with Credit Card Processors
  • Product Offering Design
  • Income Audits
  • Expense Audits
  • RFP Management
  • Competitive Loyalty Programs
  • Compliance/Disclosures
  • Understanding Processor Pricing
  • Credit Line Management
  • Organizational Structure
  • Marketing Strategies
  • Expense Reduction and Processor Invoice Reviews


About Ondine Irving and GoCUCards:

GoCUCards is the credit union industry pioneer for credit card program management. Since 2003, founder and credit card expert Ondine Irving is the leading program advocate for credit unions nationwide. Educating over 2,000 credit union employees, (including card processor employees) and working with over 800 credit unions nationally, credit unions can access unbiased information to support the financial, operational and marketing aspects of the credit card portfolio performance.

In addition to the School of Credit Card Program Management, GoCUCards offers Credit Card Portfolio Evaluations, an online member forum, on-site consulting and webcasts to support both credit unions and consumers.