Wednesday, October 5, 2022 at 8:00 AM CDT
Friday, October 7, 2022 at 12:00 PM CDT

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2021 Broadway

Nashville, Tennessee 37203


  • One Attendee: $1,495
  • Early Bird Prior to July 8th: $1,245

Included with Tuition (courtesy of our sponsors):

  • 3 Hot Breakfasts
  • 2 Lunches
  • AM & PM Breaks
  • Cocktail Party on Wednesday evening

Each attendee will receive Ondine's latest 2022 Training Manual: 300+ Pages


Cancellation Policy

  • Within 2 weeks of event, registration can be transferred to another session
  • 50% Cancellation Fee Once Registered

Hotel Reservations

Aertson Hotel
2021 Broadway
Nashville, TN 37203

Room Rates:

  • $279 per night 
  • Plus applicable taxes at 15.25%

Included in Room Fee:

  • Complementary Social Hour from 5:00-6:00pm in the Living Room
  • Complimentary COffee & Tea in 6:00am-10:00am in the Livng Room
  • Wi Fi High Speed Internet all rooms and public spaces
  • Complementary Gym Access
  • Room Rate Cut Off Date: September 5, 2022
  • Check In: 4:00pm
  • Check Out: 11:00am

Ondine's Travel Tips

Nashville Airport Code: BNA

Car Rental: If you opt to rent a car, overnight SELF Parking is $32 per day and VALET Parking is $42 per day. My suggestion- don't rent a car. 

Join us in Nashville, Tennessee

October 5th-7th 2022 


(I have a thing for small boutique hotels!)

About The School:

The School of Credit Card Program Management (SCCPM), founded by Ondine Irving of GoCUCards.org is the original source of credit card education for credit unions to learn how to effectively manage and operate the "perceived" complexities of credit card program management.

Attendees will return from the 2.5 day sessions feeling motivated and empowered to increase credit card program performance and profitability, while ensuring the program offered to members remains fair and ethical. We use YOUR individual credit union data!

This is a workshop type school- utilizing your credit union's reports, data, invoices, etc. It is a working session. Each attendee will also receive Ondine's newest 2022 training manual with 300+ pages of information, guides and tips.

This session is limited to just 25 attendees due to the volume of work involved during class. 

Value of Ondine's Service:

In order to become profitable, credit unions must have a well-managed program. Since 2008, The School of Credit Card Program Management (SCCPM), has taught all levels of employees; from Board Members to CEOs to Card Program Managers and employees of all levels from lending, operations and finance. Ondine teaches how to manage and run a truly profitable and successful program:

  • Increase income and reduce expenses
  • Improve operational efficiencies
  • Implementing marketing tactics based on analytics
  • Understanding and measuring the true meaningful card metrics

SCCPM shows credits unions how a credit card program can be successful without gouging members with unneccesary fees and high interest rates. Our schools will show a credit union how to identify cost savings to pass along to the members while actually reducing many cardholder fees.


Key Topics Covered:

  • Effective Credit Card Portfolio Analysis tracking (utilizing Ondine's patented spreadsheet)
  • Credit Line Management
  • Open Discussions with Credit Card Processors
  • Product Offering Design
  • Income Audits
  • Expense Audits
  • RFP Management
  • Competitive Loyalty Programs
  • Compliance/Disclosures
  • Understanding Processor Pricing
  • Credit Line Management
  • Organizational Structure
  • Marketing Strategies
  • Expense Reduction and Processor Invoice Reviews


About Ondine Irving and GoCUCards:

GoCUCards is the credit union industry pioneer for credit card program management. Since 2003, founder and credit card expert Ondine Irving is the leading program advocate for credit unions nationwide. Educating over 2,000 credit union employees, (including card processor employees) and working with over 800 credit unions nationally, credit unions can access unbiased information to support the financial, operational and marketing aspects of the credit card portfolio performance.

In addition to the School of Credit Card Program Management, GoCUCards offers Credit Card Portfolio Evaluations, an online member forum, on-site consulting and webcasts to support both credit unions and consumers.