Friday, January 13, 2023 at 8:45 AM EST
Friday, January 27, 2023 at 12:30 PM EST

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Prices are in USD, except for Canadian participants who may pay by CAD cheque.

- Government, UN System, Multinationals, NGOs - USD $1285 early bird price + GST

- Full-time Student w/ proof of student status - USD $1160 early bird price + GST 

Note:  Workshop limited to 24 people. To avoid disappointment, register early. Your place in the workshop is guaranteed once full registration fees are received by Mosaic. 


Secure Zoom online workshop out of Ottawa, Canada. 

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The Facilitators


Françoise Coupal is Director of Mosaic.net International, a private consulting firm. She was instrumental in introducing Results-based Management to CIDA and has served as an RBM technical advisor for the Asia, Africa and Canadian Partnership Branches of CIDA, UNICEF Asia and Headquarters. Françoise has been involved in building the capacity of hundreds of development practitioners working in the field of international development. Françoise authored various UN and UNCEF Handbooks on RBM and the RBM Handbook on Developing Results Chains: The Basics of RBM as Applied to 100 Project Examples. These handbooks have covered both programme and policy areas.

Francoise holds graduate degrees from John Hopkins University and an M.A. from Carleton University in International Development. Françoise has championed  RBM in her work & in a variety of settings in Canada and overseas.

Paula Richardson is a Monitoring, Evaluation and Learning Specialist with a passion for using data to make a difference. She has 15+ years managing complex projects and spearheading cutting-edge monitoring, evaluation and learning systems, tools and technology for programs in Africa, Asia and the Caribbean. She has worked and consulted for high-impact organizations including Oxfam, the Canadian Hunger Foundation, Canadian Feed the Children, World University Services of Canada (WUSC), Save the Children, Aga Khan Foundation Canada, Plan International, Humber College, Nutrition International and the African Development Bank. As the M&E Lead for Salanga, she coaches organizations to identify key metrics, craft useful and gender-sensitive data collection tools and implement software in order to listen deeply and elevate local voices and perspectives. She has work experience in Ethiopia, Ghana, Kenya, Zimbabwe, Mozambique, Vietnam, Bangladesh, India, Cambodia, Sri Lanka, Barbados, Grenada, Jamaica and Guyana.

Natalie Zend is a facilitation consultant with a passion for co-creative learning and innovation. She is a Certified Training and Development Practitioner and a UNICEF Results-Based Management (RBM) Master Trainer. An IAFTM Certified Professional Facilitator, she has extensive training in facilitation methods, including facilitating participatory planning, monitoring and evaluation. Natalie has designed and facilitated 3- to 5-day workshops in Children’s Rights, Human Rights Based Approaches and RBM workshops for Global Affairs Canada staff and partners as well as UNICEF, in English, French and Spanish. She co-authored UNICEF’s corporate RBM handbook with Francoise. She has supported numerous international development organizations in the field application of RBM tools and methods, through coaching, facilitation and process and systems design. Learn more about Natalie on her Linked-in Profile and on her website.


Francoise Coupal, Director & Founder, Mosaic.net International Inc. 
Mosaic.net International 

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The Essentials of Results-Based Management & Theory of Change  in a Changing World

January 13-27, 2023

Held via secure Zoom link online in 6 sessions


In six 3.5 hour online sessions, we will show you how to: 

  • MASTER RBM online digital tools in the workplace in an interactive & participatory way with your stakeholders;

  • DEVELOP systems thinking around RBM;

  • APPLY RBM at an organizational, programme and/or project level;

  • DESIGN a Logic Model and Performance Measurement framework using online software and a participatory format that you can use in the workplace with your teams;  

  • DEVELOP and EXPLAIN the Theory of Change behind your Logic Model;

  • ADAPT your program design and performance measurement plans in light of major disruptions and/or challenges;

  • WRITE a Results-Based Report.

Why You Should Attend

This comprehensive online workshop presents the essentials of Results-Based Management (RBM) and Theory of Change, with attention to how to manage for results in a changing world.  You will learn 5 key tools used in Results-Based Management: 1) designing a Logic Model,2) writing a Theory of Change narrative, 3) developing a Performance Measurement Framework with quantitatave and qualitative indicators, baseline and targets, 4) completing a Risk Register and 5) preparing a Results-Based Report. 

Depending on your case studies, we will have an opportunity to reflect, retrofit and adapt our programming and our monitoring and evaluation work in light of major changes that might impact implementation. Understanding the gendered impacts of initiatives will also be addressed with strategies that seek social transformation in gender relations in order to achieve greater gender equality.

You will also learn how to use new online technologies to work in teams remotely in a participatory and inclusive way.

Take a step and join us in this adventure into remote digital collaboration and get inspired for the future of your work!  

Who Will Be There?

This workshop is designed for individuals who already have some basic understanding of RBM, particularly:

  • Decision-makers who want to refresh & deepen their understanding of RBM & Theory of Change and boost their strategies and skills to adapt their RBM systems, make critical decisions on organizational policy and resource allocations, and move forward in terms of sustainable development and the Sustainable Development Goals (SDGs).  

  • Professionals & managers who work with different stakeholder groups at government, intermediary or community levels and apply RBM on an ongoing basis, mentor or train others on RBM, and are involved in project design, monitoring and evaluation;

  • NGOs, academics and consultants who want to broaden their repertoire of RBM tools & methods and retool using online platforms that are participatory and interactive.

  • Students who want to learn real time approaches, methods and tools used in programme and project design, management and implementation.

What Results To Expect

This remote workshop responds to the changing world we are now experiencing (COVID, wars, climate change disruptions) and have all been living in. Using an online Zoom platform, presentations will focus on the essentials of Results-Based Management and how organizations can adapt program design, monitoring and reporting in order to make RBM truly meaningful.  Short presentations will be combined with breakout rooms for small online group discussions and exercises. Real time case studies drawn from workshop participants will be used to support the development of appropriate logic models, theory of change, risk management plans, and reports that might need retooling or updating.     

You will walk away with the skills to utilize concrete tools (Logic models, Performance Measurement Frameworks, Risk Mitigation Strategies, Results-Based Reports) and dive deep into examples from case studies and presentations. You will be introduced to new online remote software (e.g. Zoom, Google Docs, and Jamboard, among others) that you will use in your group work and that you can continue to use in your workplace after the workshop. The hands-on, participatory and practical approach used by Mosaic in its face-to-face workshops will also be embedded in this remote workshop to ensure that you learn by doing and that the training is practical and ready to use in the workplace.

Workshop Agenda

This remote online workshop is organized in six  3.5 hour sessions from January 13-27, 2023, which go from 8:45 AM EST-12:30 PM EST (New York time) with the exception of the Orientation Session on January 13, 2023 which lasts 2.5 hours. Sessions may be recorded to allow for people to reinforce their learning or take in the recording as needed. The workshop uses a secure Zoom platform (password protected) and other online platforms (e.g. Google docs) to ensure sessions are interactive and practical.

January 13, 2023  2.5 hour Preworkshop Orientation Session: Intro/ice-breaker/team-building, expected learning result, group agreement, methodology and orientation to using Zoom & Google docs controls during the sessions, selection of case studies and team recap sessions.

Reviewing the Basics of RBM:  Theory, Concepts and Tools 

Janaury 16, 2023  Session 1:  RBM Essentials and Beyond

Impact of COVID-19 and major disruptions on the Programme Cycle and how we design, monitor and evaluate

Small Group Discussion: What strategies has  your organization or programme adopted to face a changing world (pandemics, wars, climate change)?   

Challenges and Opportunities presented by a changing world

The Logic Model: What, Why and How + Anatomy and Levels of Results

January 18, 2023  Session 2:  Logic Models

Developing realistic & sound results

Building in transformational results & intersectionality early on

Group Exercise: Designing a Logic Model in Google Docs (free online tool and collaborative software) using a case study 

Homework: In light of COVID and major disruptions you might be experiencing, and based on the presentation and exercise today, review your own programme or project-level Logic Model to see what updates or modifications need to be made. Be prepared to report on these changes in the next session.

January 20, 2023  Session 3:  Developing your Theory of Change Narrative

Introduction to the Theory of Change

How to write a Theory of Change Narrative 

Identifying Assumptions in your TOC Narrative 

How organizations are revising their TOC/Logic Model in response to major disruptions

Group Exercise: Designing a Theory of Change Narrative from a Logic Model (using a case study)

January 23, 2023  Session 4:  Performance Measurement

Introduction to Performance Measurement

Defining baseline, gender-sensitive indicators and targets and ensuring indicators of resilience

Group Exercise: Developing a Performance Measurement Framework (PMF) based on a case study using Google Docs collaborative software

Adaptations to Monitoring, Evaluation and Learning given major disuptions and climate change events 

Top Options for Remote M&E 

Homework: In light of COVID and the presentation and exercise today, review your own programme or project-level Performance Measurement Framework to see what updates or modifications need to be made. Be prepared to report on these changes in the next session.

January 25, 2023 Session 5:  Managing Risk in  Risky Environments

The essentials of Risk Management 

The growing complexity of Risk 

The Risk Management Cycle 

Climate Change Risk Assessment and Mitigation 

Assessing Risk Levels 

Strategies for Minimizing Risk

Group Exercise: Developing and managing a risk/contingency plan for a case study

January 27, 2023  Session 6:  Results-Based Reporting

The Essentials of Results-Based Reporting 

From Activities to Results 

Results-Based Reporting adaptations for Covid-19 and major disruptions

Interactive Dashboards 

Individual Exercise: Preparing and Telling your Performance Story (for a case study)

Developing your RBM Action Plan for after you leave the workshop

Certificates and Closing 


* We encourage those with projects or programmes that need realigning due to COVID or major disruptions to submit their project and programme as a case study for group work. It's easy. All we need is a one-page description with the following information which can easily be cut and pasted from existing information:


- Budget

- 2-3 paragraph description of the programme or project

- Key Activities

- Key results

- Description of COVID or post-COVID impacts and/or major events affecting programme/project design and implementation

Click on registration for registration and pricing. Please note that prices are in USD.  Canadians can avoid USD paypal charges by paying with a CAD cheque.

Make sure to join our mailing list by pressing on the tab to the left to receive regular updates.

Please note we are limiting registration to 24 people so please do not procrastinate. The early bird catches the worm!