When:
Friday, February 24, 2023 from 9:00 AM to 12:00 PM EST
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Where:
Butler County Educational Service Center400 N. Erie Blvd.
Hamilton, OH 45011
Driving Directions
Contact:
Lauren Perry
FCFC Training Coordinator
Butler County Family & Children First Council
(513) 785-6770 (office)
perryl@bcesc.org
Your Trainer:
C. Danae Riggs, Humans Being Human, LLC. Certified Trauma Speacialist, Resilience Worker, and Consultant
Danae brings 20+ years of non-profit experience to her leadership with a purpose-driven focus to love and live in a way that promotes equity, justice, empathy, forgiveness, and wholehearted healing. Danae has a background in mental health direct services, program development & management, organizational & leadership development, with a key focus on advancing & educating leaders in their own fields through coaching, & the facilitation of continued education & training.
Building Empathy and Intention in our Customer Service
Join us as we explore how to be an intentional and empathetic listener while learning new skills in:
- Calming in crisis moments
- Connecting people to services
- Deep listening
- Problem-solving
- Providing compassionate service
Free training for front line professionals. Staff that are encouraged to attend include:
- Front desk receptionists
- School secretaries
- Intake/call center staff
Coffee and pastries will be provided. Open to FCFC council members & Butler County agencies only. No CEUs provided, all participants will receive a certificate of attendance.