"How to Manage Narcissists, Naysayers and Know-It-Alls"
At one time or another, most of us have had the unpleasant experience of working with or working for problematic people. We may have even read a book or attended a session on “Dealing with Difficult People.” But, what if you are facing the worst of the worst when it comes to difficult people? We are not talking about the average “Negative Nellies” or “Gary Grumblers.” Those two are downright pleasant compared to these personalities. Do you have the skillset to effectively handle such people, or better yet, the techniques to weed out these bad actors during the interview phase? When it comes to destructive personalities in the workplace, Narcissists, Naysayers, and Know-It-Alls are often a chaotic and malignant force that ripples through teams and organizations. Unfortunately, many of us are woefully unprepared for encounters with this group and end up frustrated and bruised, or worse, as a result.
Join Wayne as he provides helpful dossiers for each personality type and show you how to identify these traits early, during the interview process. If you are unfortunate enough to already work with or for one of these individuals, Wayne will give you the strategies to protect yourself and others from their behaviors to reduce turnover, increase team morale, and prevent the costly effects this uniquely devastating trio can inflict on your organization’s culture, morale, and talent retention.
Our Speaker: Wayne Whitzell, FMP, SFP LEED®AP, BEP, GBO
A IFMA member since 2000, Wayne Whitzell has received several awards including 2018 Distinguished Member, 2015 Associate of the Year and Distinguished Author in 2016 and 2021. He has held several leadership positions on the local level and held International positions including Vice President of Corporate Facilities Council and Past President of IFMA East Bay. In addition, he has presented numerous sessions at World Workplace, Facility Fusion and chapter and council events. Wayne is the President for DFS Green, a company which specializes in workplace health diagnostics and verification, and maintaining carpet, fabrics, tile & grout, and natural stone across the United States.
Registration Fees (see note below):