2023 National Credit Union
Contact Center Conference 

October 23-25, 2022
Las Vegas, Nevada
Park MGM

At the International Credit Union Contact Center Conference (ICUCCC), attendees will participate in interactive workshops with subject-matter experts from leading call center technology providers. 

Who Should Attend
The National Credit Union Contact Center Conference will share the latest technology tools, best practices, and insights. Credit Unions of varying asset sizes attend each year, sending representatives from their executive teams, along with the directors and managers leading the credit union's call center teams.

BenchmarkPortal Contact Center Manager Certification Training

Overview

Managers need training too! Our Contact Center Manager Training equips you with skills needed to improve your center’s performance. Learn how to drive effective change and use best practice methods validated by BenchmarkPortal for managing people, processes and technology.

With over two decades of success, our Manager Certification is led by the industry’s top-rated instructors, with over 150 years combined experience.

What You’ll Learn

• Learn from our expert training team and share experiences with other call center professionals
• Return to work ready to implement improvements that will reduce costs and increase productivity
• Make a real difference for your company, customers, colleagues and career.

Objectives

Our Contact Center Manager Training is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices. 

• Leadership & Organization 
• Data Analytics 
• Human Resources
• Agent Satisfaction
• Customer Satisfaction 
• Basic Workforce Management 
• Quality & Call Monitoring 
• Coaching For Performance 
• At-Home Agents 
• Benchmarking 

Day 1: Sunday October 22, 2023 from 2-5pm
Day 2: Wednesday October 25, 2023 from 1-4pm

Conference Registration with Certification 

$1,899 prior to August 1, 2023

$2,049 after August 1, 2023

Hotel Rates & Reservations

 We have reserved a block of rooms at the Park MGM & NoMad Las Vegas. For stays Sunday, October 22- Wednesday, 25th our reduced average room rates are as follows:

— Park MGM King– $135.67
— Park King Strip View — $150.67
— Park MGM Two Queen Strip View — $155.67
— Nighthawk Suite — $195.67
—Park MGM Two Queen — $227.23

All guests are required to pay a $37 per day resort fee. This fee includes property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, notary service and cardio room access for guests 18+.

The group cut-off is Friday September 22, 2023. To book your room, click here.

Important to note, hotel reservations are NOT included in the registration price, and we will not contact attendees to book accommodations. In the past, we have heard that guests have been privately approached with the promise of lower-priced accommodations. Some claim to be official representatives of ourselves or the venue. However, they are NOT working with us, and we recommend you not do business with them. If you are approached by anyone attempting to book hotel rooms, please email Kelsey McKahin our Events Coordinator, at kelsey@cuanm.org.  

Substitution, Cancellation & Refund Policy 
Substitution Policy — You may substitute participants for an in-person registration without charge prior to Friday, September 22, 2023. To begin the process, please email Kelsey McKahin at kelsey@cuanm.org 

Full Refund Policy — You may cancel your in-person registration and receive a full refund of the associated registration fee provided that your cancellation notice is emailed to Kelsey McKahin at kelsey@cuanm.org by midnight of Friday, September 1, 2022.  

50% Refund Policy — You may cancel your in-person registration and receive a refund of 50% of original registration provided that your cancellation notice is emailed to Kelsey McKahin at kelsey@cuanm.org between Saturday, September 2 and Friday, September 29, 2023.

No refunds will be given for cancellations after Monday, October 2, 2023. If you have any questions regarding this policy, please call Kelsey McKahin at 505-338-4248 or email kelsey@cuanm.org.

Communication Policy
ICUCCC may send you informational emails and text messages. Depending on your plan, rates may apply. See https://textbychoice.com/privacy for full details.

Harassment-Free Conference Experience
The International Credit Union Contact Center Conference is dedicated to providing a harassment-free conference experience for everyone. We do not tolerate harassment of conference participants in any form. Conference participants violating this policy may be asked to leave the conference at the discretion of the conference organizers. If someone makes you or anyone else feel unsafe or unwelcome, you are not required to, but you are encouraged to report the details. Conference staff will take seriously all concerns brought to them. Harassment reduces the value of our conference for everyone. For this reason we work hard to provide a safe, professional, and learning environment for all.