Tuesday, November 7, 2023 at 8:00 AM CST
Wednesday, November 8, 2023 at 3:30 PM CST

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CO-OP Financial Services

 4950 Amon Carter Blvd.

Fort Worth, Texas 76155


  • $1,795 per attendee
  • $1,595 Early Bird before August 31st

Each attendee will receive Ondine's latest 2022 Training Manual: 300+ Pages

Cancellation Policy

  • Within 2 weeks of event, registration can be transferred to another session
  • 50% Cancellation Fee Once Registered

Hotel Reservations

Marriott DFW South

 4151 Centreport Drive

Fort Worth, Texas 76155

  • Check In: 4:00pm
  • Check Out: 11:00am

Room Rates:

  • $169 per night + Tax and Fees
  • Airport Shuttle
  • Restuarant Onsite
  • Room Service


Dallas/Ft Worth Airport Code: DFW

Car Rental Not Necessary:

  • Marriott has airport shuttle
  • Transportation to CO-OP facility will be provided Tuesday and Wednesday morning


First and Only School of 2023

November 7-8, 2023 

I am happy to announce that I will be hosting ONE school in November courtesy of CO-OP Financial Services. They have graciously offered the use of their Fort Worth, Texas facility.

This session is long overdue.

I appreciate all of those that have contacted me to be notified for the 2023 schedule and the ongoing support. So this is it- one school- with capacity of accepting 20 registrations.

I've been keeping a low profile in 2023 due to a myriad of personal challenges and circumstances which I will share with those in attendance. 

Will there be more sessions in 2024? I hope so, but for now, one is all I can handle.

Value of The School of Credit Card Program Management:

Since 2008, The School of Credit Card Program Management (SCCPM), has taught all levels of employees; from Board Members to CEOs to Card Program Managers and employees of all levels from lending, operations and finance. Ondine teaches how to manage and run a truly profitable and successful program:

  • Increase income and reduce expenses
  • Improve operational efficiencies
  • Implementing marketing tactics based on analytics
  • Understanding and measuring the true meaningful card metrics

SCCPM shows credits unions how a credit card program can be successful without gouging members with unneccesary fees and high interest rates. Our schools will show a credit union how to identify cost savings to pass along to the members while actually reducing many cardholder fees.In order to become profitable, credit unions must have a well-managed program.


Over the years, more than 1,200 credit union employees have attended these sessions. The majority of them have saved the cost of this session many times over. Want proof? 

Unlike past events, this school will be jam packed into two days:

  • Tuesday, November 7th: 8:00am-4:00pm
  • Wednesday, November 8th: 8:00am-3:30pm (to allow for flight departures)

Training Manual:

Each attendee will also receive Ondine's newest training manual with 300+ pages of information, guides and tips.

Key Topics Covered:

  • Effective Credit Card Portfolio Analysis tracking (utilizing Ondine's patented spreadsheet)
  • Credit Line Management
  • Product Offering Design
  • Income Audits
  • Expense Audits
  • RFP Management
  • Loyalty Programs
  • Compliance/Disclosures
  • Understanding Processor Pricing
  • Credit Line Management
  • Organizational Structure
  • Marketing Strategies
  • Expense Reduction and Processor Invoice Reviews

Detailed agenda will be provided after registration.

About Ondine Irving:

The School of Credit Card Program Management (SCCPM), founded by Ondine Irving of GoCUCards.org is the original source of credit card education for credit unions to learn how to effectively manage and operate the "perceived" complexities of credit card program management.

Attendees will return from the 2 day sessionsfeeling motivated and empowered to increase credit card program performance and profitability, while ensuring the program offered to members remains fair and ethical. We use YOUR individual credit union data!

This is a workshop type school- utilizing your credit union's reports, data, invoices, etc. It is a working session.

This session is limited to just 20 attendees due to the volume of work involved during class. 

About Ondine Irving and GoCUCards:

GoCUCards is the credit union industry pioneer for credit card program management. Since 2003, founder and credit card expert Ondine Irving is the leading program advocate for credit unions nationwide. Educating over 2,000 credit union employees, (including card processor employees) and working with over 800 credit unions nationally, credit unions can access unbiased information to support the financial, operational and marketing aspects of the credit card portfolio performance.

In addition to the School of Credit Card Program Management, GoCUCards offers Credit Card Portfolio Evaluations, an online member forum, on-site consulting and webcasts to support both credit unions and consumers.