Session 1: Wednesday, September 6, 2023

Session 2: Thursday, September 7, 2023

Session 3: Wednesday, September 20, 2023

Session 4: Thursday, September 21, 2023


Sessions begin promptly at 9 a.m., and end approximately at 4 p.m.


201 South Roop Street
Upstairs Training Room
Carson City, NV 89701

Driving Directions



Pooling Resources, Inc.

(775) 887-2240


More Information

If a reasonable accommodation is needed for this training, please contact your POOL/PACT Human Resources Business Partner by calling the office at (775) 887-2240.

POOL/PACT Risk Management grants are available for travel and meal expenses to defray costs for members who would attend trainings if not for budget constraints.

POOL/PACT HR In-Person Attendance Policy

Participants must register for training programs in order to attend.  Participants are expected to attend each session of an in-person training program in its entirety, whether a multi-day certificate program or a single-day non-certificate course.  Those who miss more than one hour of a session for certificate programs, or 25% of a non-certificate course will not be eligible to receive a certificate of completion (certificate programs) or certificate of attendance (non-certificate courses) until all sessions are completed in their entirety.  Those who do not complete the first session of a multi-day certificate program will not be allowed to attend the other sessions until the first session is completed.  In addition, participants must complete all pre-assessment and post-assessment evaluations. Failure to meet these expectations may disqualify participants from receiving a certificate of completion/attendance and continuing education units (CEUs).

Infectious Disease Requirements

Attendees exhibiting any infectious disease type symptoms (e.g., fever, shortness of breath, flu symptoms) in the 72 hours prior to the class are restricted from attending in-person sessions.  Participants exhibiting any infectious disease type symptoms will be asked to leave the on-site training/meeting.

POOL/PACT HR reserves the right to postpone or convert the program to a virtual format if local infectious disease restrictions change.

Essential Management Skills in the    Public-Sector Certificate Program     

September 2023 - Carson City

This four-session program has been developed specifically for managers and supervisors to assist them in learning to build credibility through effective communication, time management, and performance management skills.  Whether in the trenches, or just starting to manage others, this program provides a wealth of ideas, techniques, and knowledge to help manage people and projects effectively.  This is an invaluable opportunity for participants to learn proven techniques to make them effective leaders in their organizations.

Participants will need to be available to attend all four sessions.  Completion of all sessions is required to earn a certificate.  Participants will receive a comprehensive training manual that can be used during and after the course.

Who Should Attend?

Anyone who is currently in a management/supervisory role or will be promoted to a management/supervisory role within three months of completion of the program.  

Note: If not currently in or imminently going into a management/supervisory role, POOL/PACT HR's one-day training, "So, You Want to be a Supervisor?" may be a more appropriate class.  

Program Agenda

Session 1: The Foundation of Effective Management

  • Communication Styles
  • Leadership Styles
  • Time Management
  • Meeting Management

Session 2: Be Part of Organizational Effectiveness

  • Ethics
  • Buddy to Boss
  • Litigation Landmines
  • Job Descriptions
  • Discrimination/Harassment
  • Drugs & Alcohol in the Workplace
  • Workers' Compensation

Session 3: Preparing to Effectively Manage Others

  • Identify benefits prescribed by ADA and FMLA
  • Interaction between ADA, FMLA, and Workers' Compensation
  • FLSA Basics
  • Recruitment Plans
  • Job Announcements
  • Conducting Interviews
  • Background Checks
  • Essential Components of Job Offer Letters

Session 4: Managing & Leading Others to Success

  • Documentation
  • Setting Expectations
  • Monitoring/Coaching
  • Evaluating Performance
  • Steps of Coaching & Progressive Discipline 
  • Change Management
  • Conflict Management