When
Wednesday, October 4, 2023
Session begins promptly at 9:00 a.m., and ends approximately at 12:00 p.m.
Where
This is an online event.Virtual Training Particiaption and Attendance Policy
Participants must register for training programs in order to attend. Participants are expected to attend each session of a virtual training program in its entirety, whether a multi-day certificate program or a single-day non-certificate course. Those who miss more than one hour of a session for certificate programs, or 25% of a non-certificate course will not be eligible to receive a certificate of completion (certificate programs) or certificate of attendance (non-certificate courses) until all sessions are completed in their entirety. Those who do not complete the first session of a multi-day certificate program will not be allowed to attend the other sessions until the first session is completed.
In addition, participants must complete all pre-assessment and post-assessment evaluations. Participants are expected to have their own workstation with a functioning webcam that remains on during the entirety of each training session, have access to a microphone to engage in group activities, and participate in all activities. Failure to meet these expectations may disqualify participants from receiving a certificate of completion/attendance and continuing education units (CEUs).
More Information
NOTE: Participants who do not have a functioning microphone or access to their own workstation within 15 minutes of the training start time will be removed from the session. The technology and workstation requirements do not apply to entity-specific policy compliance trainings.
*POOL/PACT Risk Management Grants may be available to defray costs of webcams and/or microphones for member-owned equipment for staff unable to attend this training if not for budget constraints.
Taking Control of Conflict
Virtual - October 2023
When most people think of their jobs, conflict probably (hopefully) isn't the first thing that comes to mind. Some have found themselves complaining about working with a colleague who is particularly stubborn or bossy or replaying an encounter with their supervisor that left him/her feeling frustrated. Most people have been involved in some form of conflict in the workplace, its extent ranging from mild disagreements to explosive standoffs.
By the end of this course, participants will be able to:
- Define workplace conflict.
- Identify their preferred strategy for handling workplace conflict.
- Understand pros and cons of each strategy.
- Recognize the most common sources of workplace conflict.
- Understand the structure of conflict and what not to do.
- Address issues before they escalate.
