In Person Training

Who Should Attend

                         Working professionals who want to be more successful in their communication and service delivery with their customers and coworkers.                 This program will benefit employees in all workplaces and sectors.

Dates and Times


November 9 & 16, 2023                          1:00pm - 5:00 pm


Clovis Community College - Herndon Campus 
390 W. Fir Bldg. A Room 105
Clovis, CA 93611

Driving Directions 

Registration Fee

$160 - (8 hours of training)

Class material included in pricing!

*$50 w/ ETP for qualifying companies


Brandon Moody


Celia Zamora 
SCCCD Training Institute 

Untitled Design

Form a deeper understanding of your social role and how to navigate social relationships.

What You Will Learn

Increase Your Self Awareness
Increasing your self-awareness can help remove or limit self-deception. It will teach you how to ask for feedback, how to be open to change, and how to reflect on your actions.

The Keys To Empathy
The keys to empathy will help you to learn to listen and pay attention, to not judge, shift your view, and teach you the importance of not faking emotions.

Active Listening
Active listening will help you work on attunement. Learn the importance of not  jumping to conclusions, shifting your focus, and not discounting feelings.

Insight Into Behavior
Insight into behavior will improve your perception. It will help you separate facts from emotions, improve your online communication, and listen and watch more. 

The communication module will help your give respect and trust, be consistent, and keep your cool in stressful situations. You will learn how to observe and react to body language.

Social Cues (I)(II)
Social cues (I) focuses on recognizing social situations, eye expressions, non-verbal and verbal cues  Social cues (II) provides you information on a spectrum of cues and helps you review and reflect. You will learn to be more adaptable and flexible and to determine a person’s personal space.

Conversation Skills
Conversation skills will walk you through various conversation topics and teach you cues to watch for during the conversation. You will also gain awareness on giving your attention while engaging in a conversation.

Body Language
Body language will create awareness of your movements, and how you are saying and wording sensitive information. You will observe open vs. closed body language, and learn to communicate with power.

Building Rapport 
The course will conclude with building rapport.  You will learn the importance of taking the high road, forgetting about yourself, and remembering to focus on the person you are communicating with. It will also cover good questions to ask when trying to build rapport.


Training Institute is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities. (7.5 PDCs)

*Qualifying companies can send employees for a discounted rate of $50 - includes both sessions through the Employment Training Program (ETP) funded by the Employment Training Tax.

Private Companies More Info... or Government/Non Profit More Info...