Wednesday, November 15, 2023 from 9:00 AM to 4:30 PM CST
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Fort Rouge Community Center 
625 Osborne St,
Winnipeg, MB R3L 2B3

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Manitoba Non-Profit Housing Association 
204-797-6746 ext.4 

Introduction to Conflict Resolution: Dealing with Difficult People

Why am I scared when dealing with conflict?

How can I overcome that?

Introduction to Conflict Resolution: Dealing with Difficult People 

The most recommended course from Mediation Services. This foundations course in dealing with difficult people using case studies from the non-profit housing sector and offered at cost from Manitoba Non-Profit Housing.

Find out how to transform conflict into something positive, while proactively preventing unnecessary future conflict from happening. The conflict management tools that are taught in this course can be very easily applied in our home life, our social circles and at work.

In this course you will have the opportunity to:

  • Explore personal case studies.  Maybe there's something you're going through right now that you're not sure how to deal with Maybe it's something from the past that blew up and you want to know how you could have avoided that, or handled it better.
  • Learn communication styles and skills to use in difficult situations.  Unfortunately not every conflict can be avoided.  It becomes easier, and a lot less scary to navigate these situations when you understand the mechanics of conflict management.
  • Increase your ability to proactively engage others to resolve conflicts.  Even though not all conflicts are avoidable, understanding the root for various conflict situations will allow you to actively work towards preventing unnecessary conflict.
  • Learn and practice processes for clearing up misunderstandings, recovering from mistakes and resolving disagreements.  Look, we are not perfect.  It's super helpful to maintain healthy relationships when we know how to undue damage we've done.

$170 + gst for the first participant of a MNPHA Member organization

$85 + gst for each additional attendee of a MNPHA Member organization

$200 + gst for each non-member


Space is limited. Registration fee includes beverages, snacks and lunch.