Thursday, January 11, 2024 from 10:00 AM to 11:30 AM EST
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Chapter Administrator 
SCORE Granite Region (formerly SCORE Merrimack Valley) 

Online Workshop: Restaurants, Dealing with Difficult Customers, Online AND Offline

Are you a restaurant owner or manager looking to enhance your customer service skills and handle difficult situations with finesse? Join us for an engaging and informative online workshop designed specifically for the restaurant industry.

We will touch on Handling Difficult Customers: Explore strategies to gracefully manage challenging situations and turn dissatisfied customers into loyal advocates.

We will also review Online Reputation Management: Discover how to monitor and maintain your restaurant's online reputation, including handling reviews and feedback on platforms like Yelp, Google, Tripadvisor and social media.

Conflict Resolution: Gain valuable insights into conflict resolution techniques tailored to the restaurant industry, ensuring a pleasant dining experience for all.

Who Should Attend:

  • Aspiring Restaurant Owners and Managers
  • Restaurant Owners
  • Restaurant Managers
  • Front-of-House Staff
  • Back-of-House Staff
  • Anyone in the hospitality industry seeking to enhance customer service skills

In today's competitive restaurant industry, exceptional customer service is the key to success. Handling difficult customers and managing your online presence are critical aspects of building a thriving restaurant business. This workshop will equip you with the tools and knowledge to excel in these areas, leading to increased customer satisfaction, positive reviews, and repeat business.

Presenter Heather Turner is a Merrimack Valley Certified SCORE mentor. She spent twenty years cooking professionally and in 2003 started her own business (with the assistance of a SCORE mentor). She currently teaches social media and marketing for small businesses and mentors and co-mentors in the chapter for marketing and social media for startup businesses and for existing businesses who need some help and guidance in the digital age.  She also specializes in working with the hospitality industry for operations, both starting a food business as well as in business.