Where
The Center for Rural Development2292 South Highway 27
Somerset, KY 42501
Driving Directions
Contact
Robyn PhillipsThe Center for Rural Development
606-677-6000
rphillips@centertech.com
Customer Service: Listening, Responding and Resolving 62917
Discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving.
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