When
Tuesday, November 9, 2021 at 10:00 AM EST
-to-
Thursday, November 18, 2021 at 12:00 PM EST
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Where
This is an online event.
Non-Escalation as De-Escalation: Improving Satisfaction, Safety & Outcomes
This course will focus on addressing the entire spectrum of human conflict at the point of impact from before an interaction begins through to the consequences of how an interaction is managed.