Process Mapping

Schedule: Wednesday, February 22 and Thursday, February 23; 8:30AM - 5:00PM

Tuition: $1,000 (no cost to NWFMC members)

Process mapping allows examination of a business’s organizational structure, removal of ineffective practices and errors, implementation of changes, and improvement of customer satisfaction. By examining a business’s core processes, one will be able to implement improvements that will make a business more efficient. Instructors experienced in various industries will teach attendees how to improve businesses via process mapping. Because business processes are essential to connecting with customers, it is necessary to understand a business’s core processes.

Who should attend Process Mapping?

• Managers
• System implementers
• Management representatives
• System coordinators
• Change managers
• Improvement teams

Key Topics:

• What is a process map?
• Benefits of process mapping
• Improve processes through: eliminating processes that are unnecessary; automating, combining, altering or modifying steps; outsourcing elements of the process; changing the location where steps are completed