Manage Customer Relationships for Maximum Profits

Join us to learn about Customer Relationship Management (CRM) systems for Small Business Owners. During this workshop, you will learn how you can develop a CRM strategy and leverage your CRM system to build better customer relationships, improve retention & customer loyalty, and increase profitability.

At the end of the workshop the audience will:

understand the benefits and business value of Customer Relationship Management.
understand the key components of a CRM
have a general framework for implementing a successful CRM strategy.

The intended audience for the course is business owners, managers and leaders who have little or no experience with CRM, or perhaps have some level of experience with CRM software applications.

We'll discuss:

CRM Technology and Market Overview
Leveraging a CRM to Drive your Business
Developing a CRM Strategy
Strategy for a Successful CRM Implementation

Fee $25

ABOUT our Instructor

Rob Nugent

Rob Nugent is an experienced leader in Sales, Marketing and Business Development. He has 10+ years working with various CRM platforms. Over that time, Mr. Nugent has led sales and marketing campaign plans and revenue growth strategies working for companies in the United States and Europe. Rob is the founder and Managing Principal of Aurelian Marketing, a strategic marketing firm that specialize in marketing technology and digital marketing services. Aurelian is also a certified Zoho CRM consulting partner.