Date & Time:

Monday, August 27, 2018 from 6:00 PM to 8:45 PM PDT
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Location:

Orange Public Library (VM Greenfield)
407 E Chapman Ave
Orange, CA 92866
Driving Directions

Walk-ins Please Bring A Business Card

A no-charge event sponsored by:

Funded in part through a Cooperative Agreement with the U.S. Small Business Administration

SBA/SCORE
5 Hutton Centre Drive, Ste 900
Santa Ana, CA 92707
www.score114.org

The Best Customer Service Starts with the Basics

This is an interactive, high energy workshop that focuses on the simple fact that if employers hire the right people, train them right, reward them right, hold them accountable, and finally treat them right, then their people will always go the extra distance for the customer and their employer. Treat people how you want to be treated as a way of life.

What you will learn:

• Basic elements of Customer Service-The keys

• Keys to hiring ‘The Best’

• Keys to keeping ‘The Best’

• How to build a Team

• How to inspire your people

• How to do the impossible…

Dan Quinn, Senior Director of Corporate Relations, Easter Seals Southern California is the presenter of this workshop.

After spending more than 30 years learning the retail business from the ground up, he shares not just ideas for success, but ideas for changing the way you live your life.

Dan delivers workshops that people come away from saying things like: "I can do that", "That's the kind of Leader I want to be", "That was the best meeting I've ever attended"!

(Registration/Check-in 5:30 to 6:00 PM)

Limited seating, save yours

SCORE services are provided on a non-discriminatory basis without regard to race, gender, national origin or disability