Score Business WorkShop 

Leadership Skills: Managing People & Conflicts
(San Francisco)

Led by business and technology leader Barry Shiller

WorkShop Fee ($45)

  Leadership Skills: Managing People & Conflicts

  If you want to develop leadership skills, manage people, and get the most results from them, whether you are a manager or a staff person, you must know how to resolve the inevitable conflicts that occur on the job---especially with difficult (or hard to manage) people.

 This workshop teaches you six (6) conflict resolution techniques you can confidently use to win cooperation, influence management and co-workers, win their respect and overcome stereotypes. You will learn the skills essential for resolving conflicts with managers, staff, co-workers, suppliers and customers.

 Whether you have a basic or advanced understanding of conflict resolution skills, you will learn "state-of-the art" communication techniques necessary to inspire teamwork; motivate people toward a goal, toward the company and toward employee interests; enlist support from upper management; sell customers more effectively; and get what you want accomplished.

Topics Covered:

• Becoming a more effective leader by using communication skills that get results within a diverse workforce
• Resolving conflicts with aggressive people and getting the most from non-assertive types
• Using the technique of "anticipation" to win cooperation, influence, gain respect and overcome stereotypes
• How to use "self-interest" to inspire teamwork, motivate people toward a goal, win support from management and sell customers
• Using "meta-talk" to resolve conflicts with people with an "attitude" who are uncooperative
• How to use "limit-setting" to make sure work is done in a timely manner
• 10 tips for avoiding conflict and getting results when emailing
• Using the powerful technique of "consequences" to resolve conflicts with people who are uncooperative, irresponsible, extremely unprofessional or who chronically work at sub-standard performance levels

  Barry Shiller has been a business and technology leader across a broad range of high tech companies over his thirty-five year career. In positions spanning from director to vice president with companies such as Fairchild Semiconductor, Precision Monolithics, Altera Semiconductor and Elantec Semiconductor. Barry received a MBA from San Francisco State University. Now enjoying retirement, Barry continues to support the business community as a counselor with Service Core of Retired Executives (SCORE) and as a lecturer at San Francisco State's School of Engineering.