Wicked Problem Solving

Schedule: Tuesday, Feb. 19; 8:30 a.m. - 5 p.m.

Course Description: This class is a one day seminar based on the material in the Principles of Problem Solving class in Georgia Tech’s Advanced Problem Solving Certificate program. Principles of Problem Solving class covers the fundamental principles that all good problem solvers either intuitively know or have learned through repeated application of their skills. With the information in this seminar and some disciplined practice, anyone can become a more effective problem solver.

Who Should Attend?
Basically anyone that wants to improve their problem solving skills. The class does have a technical bent to it in that most of the examples are taken from the engineering and business communities, however the material will be easily digested by anyone interested in improving their problem solving skills. Note, this class is not about mathematical problem solving and no mathematical skills other than basic algebra will be necessary.

Key Topics:
An introduction to the notion of a Wicked Problem and how all the problem solving tools and techniques covered in the class are geared towards "taming" wicked problems.
An introduction to formal problem solving methodologies and the key aspects that all good problem solving methods contain.
Introduction to tools and techniques to aid in the problem formulation and problem definition stages of problem solving.
Introduction to tools and techniques to aid in the solution generation stages of problem solving.
Introduction to tools and techniques to aid in the solution evaluation and selection stages of problem solving.