When

Monday, February 10, 2020                                        6:00 PM to 8:00 PM EST

Where 

Winder Public Library
189 Bellview Street                                                Winder GA 30680


Contact

Leo Cortjens 
Northeast Georgia Score Chapter 717 
 
nega@scorevolunteer.org 

Managing a Service Industry Business

 

 

This workshop is FREE, but please
help us with a head count
by registering below.

Register Now!

 

 

Topics Covered:

1. Definition of the Service Industry
2. Building the Mission Statement
3. Major Challenges in the Service Industry
4. Where to Find Personnel 
5. Selection of Personnel 
6. Training of Personnel 
7. Motivating Personnel 
8. Maintaining Personnel 
9. Communicating with Customers 
10. Communicating with Employees
11. The Company Image with Customers 

Your presenter will be Mr. Charlie Schrauth

Mr. Schrauth has owned and operated his own small business since 2002.  He has also worked for small business as well as Fortune 500 Corporations.  His entire career has been concentrated in the development and implementation of business strategies.  He is currently owner and CEO of BSI Management Search & Consulting, LLC, a firm that assists companies to recruit, hire and retain engaged employees.  He has earned a MBA degree from Goizueta Business School at Emory University.  He has also earned certifications in Personnel Consulting, Behavior Analyst, and Values Analyst.