Gary served for 12 years as managing director of Ticket Philadelphia, a company that provides customer service for four venues and over 1 million customers annually.  While there he created high level customer service programs to better meet the needs of customers.  He also served for four years as a vice president of the Kimmel Center for the Performing Arts. 

In 2014 Gary received the International Ticketing Association’s Patricia G. Spira Lifetime Achievement Award. He has spoken at national conferences on customer service, venue relocation, technology acquisition,  telemarketing, box office design and system implementations. He joined SCORE in 2019.