April 28, 2022 8:30am-4:30pm
Who Should Attend: Contact professionals working in such disciplines as: healthcare, security, education, public safety, transit, social services, retail, hospitality, and customer service. (e.g., front-line staff, security officers, nurses, educators, police officers)
***This course is FREE to Hamilton County Law Enforcement, Public Safety, Fire/ EMS and Emergency Communications. Please use the code HAMILTONCIT at registration.
This course will focus on addressing the entire spectrum of human conflict at the point of impact from before an interaction begins through to the consequences of how an interaction is managed. Appropriate for individuals who spend time interacting with the public including but not limited to healthcare, security, education, public safety, transit, social services, retail, hospitality, and customer service. Trainees can expect to be able to: provide better customer service; predict, prevent and mitigate conflict; avert verbal and physical attacks; de-escalate resistance, anger and abuse; and control crisis and aggression.
Elizabeth Atwell, LSW, Executive Director, Mental Health America of Northern Kentucky and Southwest Ohio
Amanda Shaw, MA, CTP, Program Director- Mental Health & Criminal Justice, Mental Health America of Northern Kentucky and Southwest Ohio
Certificates of Attendance will be provided.