When

Tuesday, February 11, 2020 from 9:00 AM to 1:00 PM CST
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Where

Cort Furniture’s Showroom & Training Center

1505 Valwood Parkway, Suite 100
Carrollton, TX 75006

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Contact

Loretta Taylor
ELLIS Consulting Group, AMO
(469) 442-1973
loretta.taylor@ellisconsulting.com

"The Resident is NOT the Problem" February 11, 2020

“How to Handle Resident Problems and Problem Residents” - Sure, the customer is always right . . . but what about when the customer is not right? The interaction with Residents is one of the biggest stress inducers of many apartment personnel. Demanding Residents cause much grief and sometimes burnout of our on-site teams.

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