Thursday, June 29, 2017 from 9:00 AM to 4:00 PM EDT
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The Center for Rural Development

2292 South Highway 27
Somerset, KY 42501

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Robyn Phillips
The Center for Rural Development

Customer Service: Listening, Responding and Resolving 62917

Discuss what it means to have a service culture in an organization. They will examine customer service skills that include organization, communication, and personal motivation. This course also covers customer service as a process that includes greeting, listening, questioning, responding, and resolving.

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