Monday, May 22, 2017 from 10:00 AM to 3:00 PM EDT
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Berkshire Room

333 South Street
4th Floor
Shrewsbury, MA 01545-4169

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Dr. Valarie Whiting
UMass Donahue Institute

Conflict Resolution Through Effective Communication

This session looks at the dynamics of miscommunication and conflict and suggests a creative resolution process that acknowledges emotional and power issues, encourages the sharing of individual points of view, and works cooperatively toward developing and implementing solutions.

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