Thursday, July 20, 2017 from 5:30 PM to 7:00 PM PDT
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Blue Shield of California

4203 Town Center Blvd
El Dorado Hills, CA 95762

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Sacramento HDI
Sacramento HDI

Me Too A strategy to deflect calls during peak demand periods

When users experience an issue they simply click on me-too button within Service Now incident to identify themselves as impacted. This helps IT to assess impacts, as well as decreases the volume of calls to the service desk. Come join us and see how Me Too can help you too!

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