Thursday, August 15, 2019 from 5:30 PM to 7:00 PM PDT
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CSU of Sacramento - Library 11

2000 State University Drive East
Sacramento, CA 95819

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Sacramento HDI
Sacramento HDI

The Shift from "Incidents and Tickets" to "Engagements and Experiences."

Theresa and Long are presenting a case study of Sacramento State’s IT Service Desk and the continuing story of their shift from “incidents and tickets” to “engagements and experiences.” More than a change in label, this shift is changing the way the IT division communicates with its community, how it trains its staff and builds its service manageme

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