Keynote speaker - Anne Ballard, "The Hat Lady", will share her tips for "Digging for Gold!", finding the hidden money in your reports. We'll review the Hat Lady's 12 Favorites and discover some big amounts to add to your bottom line. Bring Your Management Summary to follow along using your own numbers. We will also discuss the industry's best practices for moving up those rates AND keeping those customers happy. What do customers want and will pay for in property improvements for our older stores and those planning new locations.
Property Taxes! We all pay them, but do you really understand the process? How is the valuation on my property determined? What's the difference between abatement and protest? A panel made up of tax experts, attorneys and members will address some key issues and answer audience questions.
Two break out sessions immediately following the meeting - Anne Ballard will hold "High Touch and Hi Tech" for managers and Todd Mackintosh, COSSA Legal Counsel, will hold "Legal Corner".
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