Part I - Tuesday, April 11, 2023 Part II - Tuesday, April 18, 2023 Part III - Tuesday, April 25, 2023
All sessions begin promptly at 10:00 a.m., and conclude at 11:30 a.m.
Participants are expected to attend each session of a course in its entirety. Those who miss more than 25% of the course will not be eligible to receive credit for attendance.
Participants are expected to have their own workstation with a functioning camera that remains on during the entirety of each training session, have access to a microphone to engage in group activities, and participate in all activities.* Failure to meet these expectations may disqualify participants from receiving a certificate of attendance and CEUs.
NOTE: A functioning microphone is non-negotiable. If participant is not able to join the training via microphone within 15 minutes of the training start time, they will be removed from the session.
*POOL/PACT Risk Management Grants may be available to defray costs of webcams and/or microphones for member-owned equipment for staff unable to attend this training if not for budget constraints.
This workshop will provide an in-depth, interactive, educational opportunity to ensure:
Participants will work through a single case study from receipt of the complaint to issuance of the report over the course of three 90-minute sessions, as follow:
Part I: The Complaint (April 11, 2023):
This session will cover:
Part II: The Investigation (April 18, 2023)
This session will cover:
Part III: The Findings (April 25, 2023)
This session will cover:
Note: Participants must attend all three sessions.