American Society of Quality Dinner Forum

The ASQ Silicon Valley Chapter's Dinner Forum is used to promote learning on diverse topics related to Quality. The forum is held at the Biltmore Hotel in Santa Clara, in a relaxed setting conducive to networking and exchange with fellow professionals.

Speaker Topic: The Customer Experience

Does the Customer Experience really matter? Is Customer’s First more than a nice catch-phrase, good business sense, or the path to spiritual enlightenment?

This interactive session will explore the power of getting the experience right, the costs of failure, and discussion about each of our roles in crushing it.

Speaker: Mr. Scott Shute

Biography:

Mr. Scott Shute – Head of Global Customer Operation at LinkedIn has two passions - Customer Experience and the other is People and Organizational Development. He leads a team that supports the 200M+ LinkedIn members as well as Enterprise and Ads customers. He is a Certified Professional Coach and Customer Advocate. Mr. Shute has worked in different management roles at Juniper Networks and Xilinx.

Meeting agenda:

5:00 - 5:30 - Check In & Registration
5:30 - 6:10 - Networking
6:15 - 6:55 - Dinner
6:55 - 7:10 - Section Business: Don Mintz, Section Chair
7:10 - 8:25 - Mr. Scott Shute: The Customer Experience
8:25 - 8:30 - Door Prize drawing

Registration- a three part process:1) having a meal? and 2) select meal if you are having one 3) pay for the meal via PayPal

Advance $35
Walk-in $40
Unemployed $20
Presentation only and special guests $0

Note: Advance registration ends at midnight Monday October 14

E-mail questions regarding dinner meetings to:

programs@asq-silicon-valley.org

The ASQ Silicon Valley Leadership Team hopes to see you all at our dinner meeting!