Where
This is an online event.Contact
Tim McCoy
Pittsburgh SCORE
703 887-9393tim.mccoy@scorevolunteer.org
Central PA, Westmoreland SCORE, and Pittsburgh SCORE are pleased to present a new webinar series for its 2021 Small Business Expert Workshops
21st Century Customer Service
Many companies and organizations talk about customer service, but few take the time to build a program of strategically planned customer service. This class focuses on the three primary stages of customer service:
- Assessment
- Solutions
- Measurement
The class looks at all the stages of Customer Service and helps you build a solution that will work for your organization. It concludes with an inside look at how top-quality customer service works within the fast food company Chick fil A.