Thursday, January 14, 2021 from 11:00 AM to 1:00 PM EST
Add to Calendar 


This is an online event. 



Jim Allen 
SCORE Columbus 

Increased Customer Experience=Increased Revenue-1/14/2021-C0027 

Harvard Business Review has demonstrated that customers are willing to pay more for products and services with businesses who have faster response time.  How are we supposed to be able to provide faster service, and a better experience, with today’s shortage of talent, changing regulatory landscapes with GDPR, disruption with social and mobile channels, and highly empowered consumers who are quickly becoming more selective.

Maybe robots will be here to save the day!  Probably not.

At this workshop, we will take a look at the things you need to know that will transform your customer experience as a business owner.  We will provide you insights from what we’re doing with clients today to help them grow the value of their business.  And we share our actionable insights about what you should measure to deliver a better experience and grow the value of your business.

Workshop Agenda:

1. Introduction to Customer Experience Process Mapping
2. Where To Start To Improve Your Customer Experience
3. How To Leverage Technology and Artificial Intelligence In Your Business
4. Action Plan To Achieve Immediate Impact
5. Top Three Trends and Opportunities All Leaders Should Consider

About the Presenter-

Andy Shockney is President and Founder of What Box Consulting Group and a SCORE Columbus volunteer.  Andy's focus in consulting is on strategic planning and customer experience.  His passion is to discover and unlock growth in businesses and leaders.  Prior to starting his own consulting firm, Andy was Director of Strategic Planning with Thirty-one Gifts.  While at Thirty-one Gifts, he also led the customer experience team on a journey from forty million to seven-hundred million in sales.   

An important notice about workshop fees

We understand that in these times, not everyone can afford to pay a fee for our workshops. When you register, you can choose the fee level that you can afford, including free. Please note that fees we receive from workshops help us with our mission of helping Central Ohio businesses thrive.