Service Design for Libraries - From Map to Blueprint: Webinar (08/23/16) 

In this practical workshop, Michael Schofield -- a developer, librarian, and chief #libuxer -- introduces service design, its place is in the user experience zeitgeist, and its role deconstructing library services to hammer out the kinks. A brief conceptual overview is made-up for by a useful workshop that has attendees creating a customer journey map before morphing it into the practical service blueprint.

Virtual Trainer: Michael Schofield

Michael Schofield ( @schoeyfield ) is a front-end developer and librarian trying really hard to make cool things for libraries. He presents and publishes frequently about practical design and user experience, teaches the odd course, and runs LibUX - a site with popular writeups and resources for just this thing. In 2015 he won an ACRL Innovation Award.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.

Cancellation Deadline is Friday, August 19, 2016.
See all NEFLIN CE policies at http://www.neflin.org/training.