Thursday, July 18, 2019
10:00 AM - 11:30 AM

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This is an online event.



Making a Difference, One Customer at a Time - Webinar (07/18/19) 

Customers (internal and external) are the life of any organization – private or public sectors. How they are treated directly impacts their satisfaction with the product or service they have received. 

As the frontline representative, your critical role is to consistently deliver excellent service and make a difference – one customer at a time.

In this session, you will learn how to engage with your customers, communicate effectively, and solve problems constructively. You will leave knowing how to provide a positive customer experience.  

Virtual Trainer: Claudia A. Monte, CAM Consulting Group

Claudia Monte founded CAM Consulting Group LLC as a full-service HR and management consulting and training firm in 1993 to assist organizations and their most important asset, people, achieve success. Since then, she has been privileged to deliver professional development programs to clients across the country in the library, legal, nonprofit, public, and private sectors. Claudia specializes in coaching individuals to strengthen their Emotional Intelligence (EI) in the various facets of their personal and professional lives. Prior to starting her firm, she held management, sales, training, and marketing positions with Johnson and Johnson, McGraw-Hill, and Xerox Corporation. She received her degree from Widener University and is an adjunct instructor for Florida SouthWestern State College and facilitator/coach with the MicroEnterprise Institute of SWFL Goodwill.

This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.