Thursday, August 4, 2022 from 10:00 AM to 11:00 AM EDT
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This is an online event.



Would YOU Do Business with YOU? - Webinar (08/04/22)

Becoming your customer - What do you see?

Trust. Peace of Mind. Empathy. These traits and others are front and center in the minds of your customers and their prospects right now. If there was a time to think and act like one of them, that time is now. Every sense is heightened for them about you, and all their senses will be on "high alert" as we continue to navigate through this new economy.

That's why the "Impact Points" in your organization may now be one of the most important elements in creating a top-notch Customer Service Experience.

What if you and your team could take part in an interactive seminar where we transform them into a Customer or Prospect in their organization and take them on a journey on the life cycle of a customer?
This webinar gives you the three stages of Impact Points that every customer may go through. And sometimes the impact you make is in the little details that you will be doing for them. However, you need to see it through their eyes first.

Virtual Trainer: Bob Pacanovsky

An entrepreneur for 25 years, primarily in the hospitality industry, Bob Pacanovsky, and his team created over 7,000 meetings, events, receptions (including catering 25 of the Pro Football Hall of Fame Induction events), and had one opportunity to create both a “wow experience” and a lasting impression (or a Black Tie Experience) on his clients and guests. 

Bob lives in Akron, Ohio and as a keynote speaker and strategic trainer, he uses his two decades of working “in the trenches” to teach companies and organizations how to focus on Service Excellence and Hospitality to attract and retain more customers, and employees and to create Brand Ambassadors of them. 


This is an online class. Access information will be emailed one week ahead.

Cost: NEFLIN classes are free of charge for Florida library staff. Registration is required for all classes and NEFLIN members get priority.