Customer Service:

Put Down Your Phone and Listen To Your Customer

With Bruce Bennett, founder of Bruce Bennett Nissan

Bruce Bennett will share some of his customer service wisdom about how to improve and maintain customer and employee satisfaction. Areas of discussion include:

• Customer satisfaction and employee training starts at the top
• Every business, large or small, needs a written customer satisfaction policy
• How to handle employees that do not understand the effect of a bad attitude
• The importance of first impressions
• Customer Service musts on the telephone

There will also be time for Q and A.

Register Here!

Check-in is at 6:45pm and the program starts promptly at 7:00pm. Space is limited so please register here or call the library (203) 438-2282.

This program is sponsored by Berkshire Broadcasting Corporation.