To be determined with client.
 Prices to be determined with the client and range in price from $ 1275- $ 1395 pp depending on the size of the group, degree of customization + GST


Note:  Online Workshop limited to 24 people to ensure a fully participatory & engaging process.  


Secure Zoom online Workshop out of Ottawa, Canada. 

Contact us for more details so we can customize your workshop at 613-728-1439. 

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The Facilitators


Françoise Coupal is Director of Mosaic.net International, a private consulting firm. She was instrumental in introducing Results-based Management to CIDA and has served as an RBM technical advisor for the Asia, Africa and Canadian Partnership Branches of CIDA, UNICEF Asia and Headquarters. Françoise has been involved in building the capacity of hundreds of development practitioners working in the field of international development. Françoise authored various UN and UNCEF Handbooks on RBM and the RBM Handbook on Developing Results Chains: The Basics of RBM as Applied to 100 Project Examples. These handbooks have covered both programme and policy areas.

Francoise holds graduate degrees from John Hopkins University and an M.A. from Carleton University in International Development. Françoise has championed  RBM in her work & in a variety of settings in Canada and overseas.

Paula Richardson is a Monitoring, Evaluation and Learning Specialist with a passion for using data to make a difference. She has 15+ years managing complex projects and spearheading cutting-edge monitoring, evaluation and learning systems, tools and technology for programs in Africa, Asia and the Caribbean. She has worked and consulted for high-impact organizations including Oxfam, the Canadian Hunger Foundation, Canadian Feed the Children, World University Services of Canada (WUSC), Save the Children, Aga Khan Foundation Canada, Plan International, Humber College, Nutrition International and the African Development Bank. As the M&E Lead for Salanga, she coaches organizations to identify key metrics, craft useful and gender-sensitive data collection tools and implement software in order to listen deeply and elevate local voices and perspectives. She has work experience in Ethiopia, Ghana, Kenya, Zimbabwe, Mozambique, Vietnam, Bangladesh, India, Cambodia, Sri Lanka, Barbados, Grenada, Jamaica and Guyana.

Natalie Zend is a facilitation consultant with a passion for co-creative learning and innovation. She is a Certified Training and Development Practitioner and a UNICEF Results-Based Management (RBM) Master Trainer. An IAFTM Certified Professional Facilitator, she has extensive training in facilitation methods, including facilitating participatory planning, monitoring and evaluation. Natalie has designed and facilitated 3- to 5-day workshops in Children’s Rights, Human Rights Based Approaches and RBM workshops for Global Affairs Canada staff and partners as well as UNICEF, in English, French and Spanish. She co-authored UNICEF’s corporate RBM handbook with Francoise. She has supported numerous international development organizations in the field application of RBM tools and methods, through coaching, facilitation and process and systems design. Learn more about Natalie on her Linked-in Profile and on her website.


Francoise Coupal, Director & Founder, Mosaic.net International Inc. 
Mosaic.net International 

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The Essentials of Results-based Management & Theory of Change 

Date:  To be determined with client

Held via secure Zoom link online in

6 sessions


In six 3.5 hour online sessions, we will show you and your staff how to: 

  • USE RBM online digital tools in the workplace in an interactive & participatory way with your stakeholders;

  • DEVELOP a systems thinking around RBM;

  • APPLY RBM at an organizational, programme and/or project level;

  • DESIGN a logic model and Performance Measurement framework using a free, online software and participatory format that you can use in the workplace with your teams;  

  • DEVELOP and EXPLAIN the Theory of Change behind your logic model;

  • ADAPT your program design and performance measurement plans in light of COVID-19 & Climate Change;

  • WRITE a Results-based Report.

Customizing your Workshop

Mosaic has an established track record in offering engaging online workshops on The Essentials of Results based Management and Theory of Change to varied audiences in the North and South.  We have also customized workshops for various organizations with small and large staff teams. Six sessions are currently part of the RBM repertoire:  RBM Essentials, The Logic Model, Performance Measurement Framework, The Theory of Change, Risk and Results-based Reporting. Clients may choose all six or individual sessions depending on their needs.  The customized workshop can be geared for all levels of learners - from beginners, those with a basic understanding of RBM to those who are more advanced.  

Why Should You Arrange for a Customized Workshop

These workshops will help your organization & staff to more effectively design, monitor and evaluate your programs using RBM.  This Zoom comprehensive online workshop will focus on five key tools used in project management and implementation:  the Logic Model, the Theory of Change, the Performance Measurement Framework, Risk and Results based Reporting.  You will deal with COVID-19 & Climate Change impacts in real time to help you retool, retrofit and adapt current and future programmes to better respond to short and long term shocks, stresses and uncertainity like COVID-19 & Climate Change.

We will focus on real time case studies drawn from workshop participants to learn the essentials of results-based management & theory of change. Together we will have an opportunity to reflect on the challenges & opportunities of COVID-19 & Climate Change for your programme.  You will also learn how to use new online technologies to work in teams remotely in a participatory and inclusive way.

Take a step and join us in this adventure into remote digital collaboration and get inspired for the future of your work!  

Who Will Be There?

This workshop is designed for staff:

  • Decision-makers who want to refresh & deepen their understanding of RBM & the Theory of Change and boost their strategies and skills to adapt their RBM systems, make critical decisions on organizational policy, resource allocations,  and move forward in terms of sustainable development and the SDGs.  

  • Programme and Project Officers & Managers who work with different stakeholder groups at government, intermediary or community levels and apply RBM on an ongoing basis, mentor or train others on RBM applications, and are involved in project design, monitoring and evaluation;

  • Staff who want to broaden their repertoire of RBM tools & methods and retool using online platforms that are participatory and interactive

What Results To Expect

You can expect some of the following results:

  • alignment with your management tools;
  • greater strategic coherence from the vision and mandate to expected results at the programme and project level;
  • real time case studies drawn from your organization to learn the essentials of results-based management & theory of change;
  • applying concrete tools (Logic models, Performance Measurement Frameworks, Risk Mitigation Strategies, Results-based Reports) that include examples relevant to your organization; 
  • an opportunity to update, retool and adapt your initiatives to COVID & climate change concerns;
  • team building between staff in different locations and time zones.

If you provide a case study of a project currently in the design stage, the project team will also benefit from support in its project design.

Your organization will also be introduced to new online remote software (e.g. ZOOM, Kinaki (https://www.kinaki.ca/), Jamboard, and/or google docs among others) that you will use in your group work and that you can continue to use in your workplace. 

The hands-on, participatory and practical approach used by Mosaic in its face-to-face workshops will also be embedded in this remote workshop  to ensure that you learn by doing and that the training is practical and ready to use in the workplace.

Workshop Agenda

This remote online workshop is organized with a 2.5 hour orientation sessions + six  3.5 hour sessions which go from 9:00-12:30 AM EST or 12:30 PM EST-16:00 PM EST (New York time) with the exception of the Orientation Session  which lasts 2.5 hours.   Sessions may be recorded to allow for people to reinforce their learning or take in the recording as needed. The workshop uses a secure Zoom platform (password protected) and other online platforms (e.g.  Kinaki or Google docs among others) to ensure sessions are interactive and practical.

The following describes the Preworshop Orientation and six sessions.  Organizations may select all or different sessions that typically involve some customization of the content depending on organizational needs.

2.5 hour Preworkshop Orientation Session: Intro/ice-breaker/team-building, expected learning result, group agreement, methodology and orientation to using Zoom, Google Docs & Kinaki controls during the sessions, selection of case studies and team recap sessions

Session 1:  RBM Essentials and Beyond   

Reviewing the Basics of RBM:  Theory, Concepts and Tools

Impact of COVID-19 & Climate Change on the Programme Cycle and how we design, monitor and evaluate

Challenges and Opportunities presented by COVID-19

Session 2:  Logic Models

Introduction to the Logic Model

Developing realistic & sound results

Building in transformational results & intersectionality early on

Group Exercise: Designing a Logic Model in Google Docs or Kinaki (free online tool and collaborative software) using a case study 

Optional Homework:  In light of COVID and the presentation and exercise today, review your own programme or project-level Logic Model to see what updates or modifications  need to be made.  Be prepared to report on these changes in the next session.

Session 3:  Developing your Theory of Change Narrative

Introduction to the Theory of Change

How to write a Theory of Change Narrative 

Identifying Assumptions in your TOC Narrative 

How organizations are revising their TOC/LM in response to COVID-19

Group Exercise: Designing a Theory of Change Narrative from a Logic Model (using a case study)

Session 4:  Performance Measurement

Introduction to Performance Measurement

Defining baseline, gender-sensitive indicators and targets and ensuring indicators of resilience

Group Exercise: Developing a Performance Measurement Framework (PMF) based on a case study using Kinaki collaborative M&E software

Adaptations to Monitoring, Evaluation and Learning under COVID-19 

Top Options for Remote M&E 

Optional Homework:   In light of COVID and the presentation and exercise today, review  your own programme or project-level Performance Measurement Framework to see what updates or modifications need to be made.  Be prepared to report on these changes in the next session.

Session 5:  Managing Risk in  Risky Environments

The essentials of Risk Management 

The growing complexity of Risk 

The Risk Management Cycle 

Climate Change Risk Assessment and Mitigation 

 Assessing Risk Levels 

Strategies for Minimizing Risk

Group Exercise: Developing and managing a risk/contingency plan for a case study

Session 6:  Results based Reporting

The Essentials of Results-Based Reporting 

From Activities to Results 

Results-based Reporting adaptations due to Covid-19 

Interactive Dashboards 

Individual Exercise: Preparing and Telling your Performance Story (for a case study)

Developing your RBM Action Plan for after you leave the workshop

Certificates and Closing 


* We encourage those with projects or programmes that need realigning due to COVID or major disruptions to submit their project and programme as a case study for group work.  Its easy.  All we need is a one page description with the following information which can easily be cut and pasted from existing information:



-2-3 paragraph description of the programme or project

-Key Activities

-Key results

-Description of COVID & Climate Change impacts 

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Please note we limit registration to 24 people to ensure a fully participatory and engaging process

[1] . Kinaki is a unique and intuitive project design, data collection, analysis, reporting and sharing tool that we use sometimes that may be appropriate for your organization.  It provides a platform for timely and meaningful project monitoring systems for humanitarian, development and social service organizations.  It is flexible and can be adapted to use a wide range of DAC and donor terminology and frameworks.


Contact us for more details so we can customize your workshop at 613-728-1439.