Conversations with Carmen... A Monthly Webinar 

When

Friday April 14, 2017, 1-2 PM CST

* PLEASE ADJUST FOR YOUR OWN TIME ZONE. *

Add to Calendar

Contact

Marsha Poulsen
Action Pact
marsha.poulsen@actionpact.com
414-258-3649


Where

Your conference room or computer!
Access information and web invitation will be sent to you prior to the webinar.

 

 

REGISTER NOW, WATCH LATER

YOU WANT TO ATTEND THIS SHOW, BUT JUST CAN'T MAKE IT?  YOU DON'T HAVE TO MISS OUT. REGISTER NOW FOR ACCESS TO THE RECORDING AT YOUR CONVENIENCE AFTER THE LIVE BROADCAST. 

Carmen Bowman is  owner of Edu-Catering: Catering Education for Compliance and Culture Change turning her former role of regulator into educator.  Carmen was a Colorado state surveyor for nine years, a policy analyst with CMS Central Office where she taught the national Basic Surveyor Course and was the first certified activity professional to be a surveyor. Carmen has a Master's degree in Healthcare Systems, a Bachelor's in Social Work and German, is a Certified Eden Associate and Eden Mentor, Certified Validation Worker and Group Practitioner.

Carmen co-developed the Artifacts of Culture Change measurement tool and is the author of several Action Pact workbooks.

Join My Mailing List
3CWC-New

 

   Join our own culture change pundit Carmen Bowman, MHS, on her monthly web talk show. Actually, it's better than a talk show because you too can join the conversation by asking questions of Carmen and her guests. Carmen's smart look at culture change focuses on a wide variety of topics. She brings an insider's view of regulations, and reports on little changes happening in government, in attitude, in practice. Each month she will share culture change news and updates, amusing and heartwarming stories, and interview a guest on a relevant and timely topic.

TOPIC FOR APRIL 14, 2017:

   From Annoyances to Conflict: What might miscommunication be costing your organization?

GUEST PRESENTER:

 RAY RUSIN, Quality Training Associates; Certified Workplace Conflict Mediator, retired RI Survey Agency Director
 

 Day-to-day petty annoyances are experienced by each of us and are a fact of life. Without a strategic focus on recognizing and dealing with natural annoyances early, many grow into costly conflict events negatively impacting residents’ quality of care and quality of life.  We will discuss how ordinary annoyances interrupt the smooth operation of any organization, how to best prepare team members for coping with annoyances and ways to wisely handle any resulting conflicts. Find out what conflict may be costing your organization. 

Pre-webinar prep work includes access to the Mediation Training Institute Cost of Conflict Tool which Ray will refer to. Link will be sent to you in confirmation email. Enter in basic information regarding an actual conflict situation you are handling.
# # #
  

Carmen's webinars are usually held the third Friday of each month except December, and run about an hour.  

Registration Fee: $99 per site/per show

Fit as many as you can around your computer monitor, or project it on the wall and fill a room.

 -- YOU DO NOT NEED A PAYPAL ACCOUNT TO PAY THROUGH PAYPAL.  YOU MAY USE YOUR CREDIT CARD. --

Register Here

YOUR REGISTRATION WILL ALLOW YOU TO JOIN THE LIVE BROADCAST AND/OR VIEW IT LATER AT YOUR CONVENIENCE.