Conversations with Carmen... A Monthly Webinar 


Friday, March 20, from 1 PM to 2 PM CST

(2 pm EST, 12 pm MST, 11 am PST)


Your conference room or computer!
Access information and web invitation will be sent to you prior to the webinar.


Marsha Poulsen
Action Pact

Carmen Bowman is  owner of Edu-Catering: Catering Education for Compliance and Culture Change turning her former role of regulator into educator.  Carmen was a Colorado state surveyor for nine years, a policy analyst with CMS Central Office where she taught the national Basic Surveyor Course and was the first certified activity professional to be a surveyor. Carmen has a Master's degree in Healthcare Systems, a Bachelor's in Social Work and German, is a Certified Eden Associate and Eden Mentor, Certified Validation Worker and Group Practitioner.

Carmen co-developed the Artifacts of Culture Change measurement tool and is the author of several Action Pact workbooks.


You can join the conversation by asking questions of Carmen and her guests. Carmen's smart look at culture change focuses on a wide variety of topics. She brings an insider's view of regulations, and reports on little changes happening in government, in attitude, in practice. Each month she shares culture change news and updates, amusing and heartwarming stories, and usually interviews a guest on a relevant and timely topic.

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  The Power of Language to Create Culture

HOST:  Carmen Bowman

GUEST: Sonya Barsness, Gerontologist

Unfortunately, the language of long-term care can be institutional. Even CMS notes this by encouraging the elimination of labels at Tag F550. Are institutional words like these heard in your culture? Facility, beds, frontline, work the floor, toileting, non-compliant, behaviors, difficult, activities, dietary, resident, elope, expire, feeder? Consider a personal and community-wide commitment to use softer, more dignified language. The great news is that changing language costs no money yet does wonders to shift an institutional culture to a natural, normal, culture of home instead. Join Hostess Carmen Bowman as she shares from the paper of the same title, which she co-authored.

Non-institutional language raises the bar: it drives practice, improves life satisfaction, and is required by CMS requirements. 


As always, registration for the webinar allows you to attend the live show and/or to watch the recorded show. Learn at your convenience!

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Carmen's webinars are usually held the third Friday of each month except December, and run about an hour.  

$99 fee for a group viewing/site. Fit as many as you can around your computer monitor, or project it on the wall and fill a room.


STEP ONE: Payment

  PLEASE NOTE: After completing the payment step, you'll receive a confirmation email with a link to REGISTRATION (step two). Your payment followed by your registration will allow you to join the live broadcast and/or view it later, at your convenience.