Fundamentals of Case Management Practice

Case management does not focus on just one problem but on the many issues, strengths and concerns the families brings. The family's strengths and needs are used to improve the overall situation. Using case management systems helps you seeks ways to prevent current family issues from growing worse.

This six-weeks online course introduces the importance of the foundation pieces of Case Management. Students examine issues of cultural diversity and roles of personal attitudes and boundaries. Students also learn good and poor responses of poor communication. Forms are provided so students can begin family assessments and how to take social histories.

The course prepares family workers with actual processes.  The course:

• Gives very basic information a person needs to handle each of the task described.  Theroectical information can be found in many other places and thus the concentration and focus are on what is important to note, thank about, document and pass on in each step of the family assessment process.
• Numerious exercises create very real situations for students to consider and handle.  These exercises are based on real experiences of many others. Doing the exercises and participating in the classroom discussions that follow will expose students to an extremely broad range of possible circumstances and difficultites in the field.
• The course contains forms that give students an opportunity to practice compling information at various times throughout the management of family cases.  These forms can be copied and used to create files on families.  Using each form a number of times gives student practice in perparation for real families in real social service setting.

The course will cover the following:

• Foundations for Best Practice in Case Management
• Ethics and Other Professionals Responsibilities for Human Services
• Cultural Competence
• Attitudes and Boundaries
• Identifying Good Responses and Poor Responses
• Asking Questions
• Bringing up Difficult Issues
• Addressing and Disarming Anger
• Documenting Initial Inquires
• Social Histories and Assessment Forms
• Receiving and Releasing Information
• Making the Referral and Assembling the Records
• Documentation and Recording
• Monitoring the Services

Who should participate? - This workshop was designed for staff who work directly with families.  Family workers, Home visitors, teachers, program directors, managers and all staff members who serve families will benefit from learning about these family engagement strategies.

Earn your credential! -  This 6-weeks online course prepares students for the online course work and/or practicum and the completion of HS University's family engagement credential, which is based on the National Association of Social Workers (NASW) continuing education requirements and the Council on Social Work Education (CSWE) educational standards. HS University's Family Engagement credentialing program also aligns with Head Start Program Performance Standards (HSPPS) relationship-based competencies. 

Why attend HS University training?

The true value of training is where it can take you. At HS University, we strive to make our training meet compliance issues upon your return to your program.  We have 24/7 student support, our 250+ page course manual is recognized by federal review teams as an excellent resource of compliance. 

Smaller class sizes...

Our class size is small (usually 15-40 people). Smaller class size means trainers can use that information to tailor the approach to the group so they don’t have to teach in a one-size-fits-all model. It means more incentive for students to pay attention and become engaged in a small class. Students have a greater chance to get to network and benefit from other student comments. Lastly, our trainings are designed as a curriculum to transfer to higher education learning.  Keeping class sizes smaller allows more Universities to accept our trainings as college credit.  

Benefits of HS University trainings...

At HS University it is all about learning.  We focus on regulations compliance from Office of Head Start standards.  We make trainings informative, fun and interactive. We also offer flexible scheduling with the option to attend classes from your desk at work via Blackboard Learn online, or at a conference location near you. We never talk gimmics.  We give valuable information that is crucial to meeting compliance.  We explain the standards from Office of Head Start point of view.  No keys, no legal scare tatics, just plain regulations solutions.  We don't link ourselves to any university, because WE ARE A UNIVERSITY... a University serving ONLY Head Start.  

We set higher standards!  HS University... We are a different school of learning!

Call 1-888-282-7817 today and register to get your program in compliance.