Friday May 19, 2017 from 9:30 AM to 4:00 PM EDT
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Sheraton Columbus Hotel at Capitol Square 
75 E. State Street
Columbus, OH 43215

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Jeannette Jarrett 
Ohio Association of Community Action Agencies 

Foundation Level Seminar Series 2017

The foundation of a pyramid determines its strength, stability, and height to which it can grow. Similar to a pyramid, Community Action Agencies need solid foundations to maintain strong organizations and help reach goals. The Foundation Level Seminar Series (FLSS) was created for entry-level and new staff, and the series focuses on core skill sets to empower attendees in their work helping low-income people. The series gives opportunities for staff to develop both personally and professionally to strengthen the agency as a whole.

FLSS is slated to be held each year in the spring and fall and will cover a variety of topics to enhance foundational skills. Reduced or free registration will be offered when possible to make it affordable and enable agencies to send more staff than would otherwise be possible. Lunch will be provided. 

Cost to attend: FREE (Please note: Cancellations received after May 12, 2017 will incur a $20 charge)

Resolving Conflict as an Emotionally Intelligent Communicator, Scott Warrick, Human Resource Consulting, Coaching and Training Services

  • What exactly is emotional intelligence ? 
  • Why is emotional intelligence a key skill in resolving conflict? 
  • How can you measure and them improve a person’s level of “Emotional Intelligence”?
  • What is the "neurology of emotions" and why do we humans react the way we do?
  • What are the "big five" skills that build emotional intelligence?
  • What specific strategies can you adopt to build your emotional intelligence skills? 
  • What is verbal jeet and how can we all learn to use it?
  • How can you resolve conflict rather than escalating it?
  • How should you define respect? 
  • What are EPR skills and why are they critical in keeping others off the defensive?
  • What is the "power of vulnerability"?
  • What are the three communication styldes we use and which one works?
  • What is honest respectful communication? 
  • What is accusatory language and how will it escalate any conflict?
  • Why does conflict build trust? 
  • Why are passive aggressives the most evil people in the world? 
  • What is the #1 killer of all relationships?
  • What should you require in your culture to resolve conflict?
  • ...and much, much more...

Join Scott as he outlines the basic skills of emotional intelligence and conflict resolution that allows anyone to more effectively resolve conflict rather than escalating it. Scott will not only outline these processes for you in his own unique, practical, entertaining and humorous style, but he will show you how to use this information immediately. 


9:30am to 10:00am:  Continental Breakfast

10:00am to 12:00pm: Emotional Intelligence Session: Scott Warrick

12:00pm to 1:00pm:  Lunch

1:00pm to 4:00 pm:  Emotional Intelligence Session: Scott Warrick